70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
Hi everyone,
Our eBay Community Team is made up of marco@ebay, @dave@ebay and katie@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.
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Many thanks,
Your eBay Community Team
@kazlgw wrote:
Hi guys, love using the postage label system which deducts directly for fund, but it only works for courier shipping.
How can I change the payment source for my Royal Mail Labels too please? I have tried to change in the postage label section when I am buying but doesn't give me an option to change to funds from PayPal. am I doing something wrong? Many thanks,
Hi kazlgw, thanks for your question.
At the moment, the only payment method you can use PayPal, so you wouldn't be able to use a different payment method.
Thank you,
Marco
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@lep5224 wrote:
Hello , Seller will not respond to my message regarding item i purchased in bid .
They stated in message that relative was ill and would inform me when ready to post item /
Six months now and waiting ,
Hi lep5224, thanks for your post.
When you don't receive an item, you have 30 days to file an item not received case as per our Money Back Guarantee, so you can get a refund in case you don't receive the item in question. Taking into consideration that it's been 6 months, it is possible that the transaction is outside of the coverage period, so you might not be able to take further actions through eBay at this stage. If for some reason, the transaction is still covered, you can try opening the case here. If the transaction is no longer covered, you would need to stay in touch with the seller and try to reach an agreement with them directly. Please note that you can always file a case regardless of the circumstances, so you are fully protected.
Thank you,
Marco
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@ducatimondo wrote:
I made 2 posts in the weekly chat last week and only got one reply.
So one post was ignored entirely?
It was Marco that posted a reply, but he did not quote the question or post that he replied to in his reply (even though it says that you will in the thread rules as the start of these weekly discussion threads)
So how do I know which post the reply was to and which one was just ignored?
Thanks
Russ
Hi Russ,
The second post last week was asking us to step in on a thread. The weekly chat is in place to help members with questions, we can provide direct responses to here within the hour.
If you want a member of our team to see a thread outside this chat, please mention us in there. We are not in a position to reply to every mention but will do what we can to assist where possible.
Thanks,
Katie
@ducatimondo wrote:
Why do the eBay team tell us to tag them in posts to continue the discussions outside of weekly chat, then when we do, the team never bother to look at the threads??
I tagged everyone on the team, I think, in the thread below, but no one from the eBay team has replied to it?
https://community.ebay.co.uk/t5/Business-Seller-Board/Estimated-delivery-dates-yes-again/m-p/7552521...
Why not?
Thanks
Russ
Hi @ducatimondo
With that post there were multiple tags for the same issue. It was replied to earlier on the thread and we do read it when we are tagged but its may be that we have no change or update since the previous reply.
We will of course continue to monitor these threads and let you know once we have an update.
Thanks,
Dave
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@cobwebcottage wrote:
Hello All,
You may have seen my post on the discussion boards regarding reporting listings in violation of Ebay's policies. Quite a few of us are having the same issues when we report a listing and it seems that it is not working correctly when it is being dealt with by AI. '(We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.'). The appeal link for these is also broken .
Some have been positively actioned when they have been checked by a human although it seems that only a few of these reach them unless it involves serious issues such as hazardous or x rated material.
Please could you pass this on to the correct department to review and correct the issues?
Hi cobwebcottage, thanks for your post.
Thank you, if you confirm the item numbers for the item you don't think were actioned correctly, I can definitely flag this for you. Please note that this is not an additional report, so we might not be able to provide you with further updates in terms of the reporting.
Thank you,
Marco
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@russellmattin wrote:
Hi, Can you see why there is still a max postage charge of £3.50 for CDs? This was introduced many years ago when you didn’t charge fees on postage and people were putting items on at 99p with £5 or more postage. This is no longer relevant and as any double CDs or boxed sets cost £4.69 tracked Royal mail 2nd class £3.50 is no longer sufficient
As you know that was part of the reason for capping postage, I'll definitely pass this to shipping to be reviewed though as the costs do change over time.
Obviously I cant say at the moment if it is something that I can get changed but I will have it looked into.
Thanks,
Dave
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Hi @pg_kicks,
You're correct that it is not something our team here can take on, as it would not be something we could keep up with. We have been sharing feedback we are seeing about the reporting platform, and we will continue to do so internally. We appreciate you making the reports through the correct channels.
Thanks,
Katie
