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@custom-giftsuk wrote:
I reported a couple of listings recently for breaking eBay rules on nudity. I thought it would’ve been an open and shut case but instead I got a message saying the listings had not broken eBay rules and that the decision was made by an eBay agent. So I put in an appeal and it also got knocked back as the content was not in violation of eBay policies. So I’m quite vexed by this as I feel it does violate eBay policies and as such would it be possible to post the image from the listing here in the chat and you can, perhaps give an expert opinion on why it doesn’t violate eBay rules on nudity please?
As you know, we are not part of the policy team so we cant comment on why a listing was or wasn't removed.
You can try reaching out to Customer Support directly and they should be able to give you more information on why the listing wasn't removed.
Thanks,
Dave
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A few weeks ago I raised the issue of search results being nonsensical, and I was told to clear the cache. So I’ve used a totally clean browser (Chrome, instead of my normal Firefox) - no history, no cache, no cookies - and the screenshots show that the results are the same.
The search term was “original watercolour painting seascape”, sorted by "Lowest price + P&P”.
The first screenshot shows the top 3 listings. Out of 5,300 results, ebay apparently thinks that the "best listings" for a Seascape search are Trees, Calligraphy and the Grand Canyon. The second screenshot shows the listings just a few further down - more shells and 3 more pictures of forests. How can your search program get these results so wrong?
The third screenshot highlights two issues with the search results. One - Japanese roses are showing up in a search for a seascape; and Two - why are two pictures at £6.28 each inc P&P showing higher up the listings than pictures at £5.40 and several pictures at £5.37. The results are supposed to be in the order "Lowest Price + P&P”.
These results are not isolated incidents. Nonsensical results like these happen all the time. WHY? How can your search program possibly think that a potential buyer of a seascape wants to see the Grand Canyon and paintings of forests and flowers? What is the point of searching when the results throw up farcical anomalies like these. Does ebay not realise how incredibly frustrating and irritating it is, not only for buyers but also for sellers who see their listings submerged by totally irrelevant results and which are not even in price order.
@lincolnshiremarine wrote:
Good afternoon
There is an issue with a COLLECTION order on our account. I have spoken to eBay CS and they are missing the point.
A buyer collected the item from us on 17th July and we scanned the QR code number and it is now marked as COLLECTED. order number: 06-13329-02870. However, it is still showing as we need to post the item in the dispatch figure and under ORDERS.
If you look on our SELLER HUB under dispatch it has included the item in the dispatch figure then if you go to ORDERS - AWAITING POSTAGE - PRINT POSTAGE LABEL - It showing as we need to dispatch it, but it states COLLECTED.
My question is how can we got this removed from the DISPATCH figure. I can share a screen shot if required.
Thanks
I can't see any open tech issues for this and its doing the same this side. I'll forward it over to the Tech Team to look into and see if they can figure out what's causing it.
Thanks,
Dave
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@moonlight-rhapsody wrote:
A few weeks ago I raised the issue of search results being nonsensical, and I was told to clear the cache. So I’ve used a totally clean browser (Chrome, instead of my normal Firefox) - no history, no cache, no cookies - and the screenshots show that the results are the same.The search term was “original watercolour painting seascape”, sorted by "Lowest price + P&P”.The first screenshot shows the top 3 listings. Out of 5,300 results, ebay apparently thinks that the "best listings" for a Seascape search are Trees, Calligraphy and the Grand Canyon. The second screenshot shows the listings just a few further down - more shells and 3 more pictures of forests. How can your search program get these results so wrong?The third screenshot highlights two issues with the search results. One - Japanese roses are showing up in a search for a seascape; and Two - why are two pictures at £6.28 each inc P&P showing higher up the listings than pictures at £5.40 and several pictures at £5.37. The results are supposed to be in the order "Lowest Price + P&P”.These results are not isolated incidents. Nonsensical results like these happen all the time. WHY? How can your search program possibly think that a potential buyer of a seascape wants to see the Grand Canyon and paintings of forests and flowers? What is the point of searching when the results throw up farcical anomalies like these. Does ebay not realise how incredibly frustrating and irritating it is, not only for buyers but also for sellers who see their listings submerged by totally irrelevant results and which are not even in price order.
Hi @moonlight-rhapsody ,
Thank you for your post.
I understand what your advising of the results of the lowest to highest. I will share these examples with the relevant team within eBay for review.
Thank you,
Kat
@custom-giftsuk wrote:
I have reached out to eBay Customer Support and they seem as confused as I am in regards this issue, so I thought that perhaps as the team are here to support the community, you could perhaps give me any good reason that the items in question would not be in violation. As it has already gone through the appeals process and been rejected by an eBay agent I was wondering if you would be able to support me in understanding in which way these items wouldn't break eBay rules and policies.
I can quite easily post the item images to the chat if that helps any or perhaps even give you the titles to see if that would be easier
If you've spoke to CS already, there won't be any more information we can provide you. We don't have access to the report or the reasons it was denied. You would need to speak to one of the policy team on this.
Thanks,
Dave
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