Good afternoon

There is an issue with a COLLECTION order on our account.  I have spoken to eBay CS and they are missing the point.

A buyer collected the item from us on 17th July and we scanned the QR code number and it is now marked as COLLECTED.  order number: 06-13329-02870.  However, it is still showing as we need to post the item in the dispatch figure and under ORDERS.

If you look on our SELLER HUB under dispatch it has included the item in the dispatch figure then if you go to ORDERS - AWAITING POSTAGE - PRINT POSTAGE LABEL - It showing as we need to dispatch it, but it states COLLECTED.

My question is how can we got this removed from the DISPATCH figure.  I can share a screen shot if required.

Thanks