Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay , dave@ebay and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. Please refrain from opening discussions here, any posts without questions may be removed.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@iceblue_uk wrote:
I would like to add my voice to the many complaints that have been made about the EDD system.
I have just attended the 'prepare for peak' webinar where we were encouraged not to over-state our delivery capability and make promises we cannot keep. I find this a ludicrous stance to take, considering that is exactly what the current EDD system is doing. We now receive more complaints about 'late' delivery than ever before.
Why on earth is EDD promising Royal Mail 2nd delivery in 1 day, even same-day in some cases? That is not progress, it's simply ridiculous.My main concern here is that buyers are clearly told 'GET IT BY' a certain date in search results, that sounds like a guarantee and there is absolutely no mention that it is an estimate.
Almost every buyer I have spoken to believes that this date is a delivery PROMISE!
The ONLY place eBay advises that the date is an ESTIMATE is in small print, if you happen to click into the delivery details that virtually nobody reads or can find.
This needs addressing a.s.a.p., please do something to make buyers aware that these dates are NOT promises and start managing buyer expectations, just as we have been instructed to do by eBay.
Hi @iceblue_uk
Thanks for the above, we have a number of threads across the community on this issue where you can discuss it further. As always we will forward your feedback to the shipping team.
Thanks
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@ecaddie-golf wrote:
Hi, I have been trying to get an update on a package for weeks now and I am unable to get an update on a support ticket as I receive a reply email "FAILED DELIVERY: GB2022EBAY0038561350".
Ticket ID: 12338205
I can't get in touch with Evri, Packlink support is not getting back to me. I cannot follow up on the request. Can somebody help me?
Is this ticket number an Evri reference number? I dont have anything for it on this side.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@ecaddie-golf wrote:
Ticket ID: 12338205 is the support centre ticket number
GB2022EBAY0038561350 is Ebay/ Packlinks shipment reference number
H0067A0084740630 is the Evri tracking number
Unfortunately I cant check Evri support cases. It doesn't look like you have any open cases for this on this side. If you haven't already, you can report the Item as not received by following the steps here.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@iceblue_uk wrote:
Another GSP issue...
Customers often ask me for an invoice, but there's no way for us to produce one from eBay and GSP tell us that we should not supply one in any case.
I would like to know exactly how these customers are being invoiced, presumably a commercial invoice is sent with the goods?
I have never seen one and, as far as I know, I have no access to them... which is a problem since HMRC require us to keep invoice records and proofs of export, neither of which eBay provide to us.
For my business records to be accepted by HMRC, I need copies of all GSP commercial invoices and proofs of export generated over the last 2 years, how to I obtain these?
Hi @iceblue_uk
GSP calculates the international postage as well as the duties and taxes payable for these shipments. We then provide the buyers with the relevant invoice.
Ill reach out to the shipping team on the commercial invoices to find out more on this one. Its not something we would deal with here.
Ill contact you directly once I have an update.
Thanks,
Dave
You can find more information here.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@iceblue_uk wrote:
I'd like to know if standard promo ad fees are refunded when a buyer cancels an order.
Also, all our promo sales state 'sold via promoted listings', but we really need to differentiate between standard and advanced promoted sales, without that we have no way of knowing the margin we made on the sale.
Currently it's possible to find out if it was standard or advanced, but it takes an age to go through several pages of info to get to that data, one order at a time. Please indicate in seller hub which sales are which, or make a sales report available that showas this info.
Hi @iceblue_uk
You are indeed credited back the ad fee in any instance where you are credited back your Final Value Fees (returns, UPIs, cancelled transactions, etc.).
You can find more information on credits here
I will as always feed your improvement suggestions back to the Promoted Listings Team.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@iceblue_uk wrote:
I have a top performing listing with a BUYxGETxFREE promotion but, no matter what I do, the red offer banner does not appear in search results like it does for almost every other listing in the category. The listing complies with every single ebay listing recommendation. I was told by ebay CS that an algorithym decides whether or not to display the banner, but that sounds like a brush-off because why on earth would ebay not wish to inform buyers of a seller's promotional offer? Could someone please contact me offline so that I can share the listing number?
Hi @iceblue_uk
PM sent.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
