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@fjgjhgjkhkljkl_39 wrote:
Regarding the message buyer button on the view order details page, when using a desktop this used to be right clickable so you could open the My Messages area in a new tab straight into typing the message. Now it opens a small side panel with a tiny box which is hard to write messages in and see what was written.
Over the years eBay has a habit of making messaging boxes as small as possible, is there any reason for this?
Also (using Chrome) if I copy and paste a previously sent message from My Messages when pasting in to a new message this pastes the content twice, not one full message after the after but rather in clusters of duplicated paragraphs, very odd?
Lastly last week I asked about the Online Safety Act and was told to contact customer services, as joyful a prospect as it is to discuss such a complex matter with someone on the other side of the world, the chat opening here says if you don't know the answer you'll know the people who do. Still plenty of images of naked people when searching for fine art photographs so with that in mind can you pass the concern on please?
Hi , thanks for your question.
No, there is no particular reason re the messaging system, updates are always aimed at providing a better experience, if you are not happy with the way it works at the moment, I'd be happy to share your feedback no problem.
Re the copying and pasting your messages, I don't think that would be a problem from our end, so I'd recommend trying different browsers or making sure that you're highlighting the messages correctly. Otherwise, you can provide a screen recording of this issue, so we can report it and see if it is related to our site.
Lastly, this has been addressed for you before, and we have no further information to share with you this time I'm afraid, so if you wish to discuss this further, you will need to contact the policy team through our customer service channels, as advised before.
Thank you,
Marco
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@wellingnorth wrote:
I noticed recently that simple delivery listings only seem to allow Click & Collect from Evri stores rather than Argos, etc. If Evri is disabled Click & Collect does not seem to be available at all.
Is this a deliberate policy change or something that's crept in with Simple Delivery by mistake?
The Click & Collect page here still suggests Argos + Sainsbury's collection should be available
https://pages.ebay.co.uk/clickandcollect/
Hi wellingnorth, thanks for your question.
I believe that this is due to the fact that for the moment, those would be the only locations available. However, I will reach out to the relevant team to see if this is the case and confirm. If this is not the case, I'll get that reported for you no problem.
Thank you,
Marco
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@1956glyn wrote:
Hi.
I am rather confused. When i list sterling silver jewellery it is exluded from Simple Delivery. Saying that when i listed solid silver tongs they were NOT excluded.
I appreciate they were listed in different categories but saying that both items are made of exactly the same metal........both fully hallmarked.
Surely simple delivery should exclude/include items based on what they are made of????
Hi 1956glyn, thanks for your question.
I've just checked for you, and jewellery and/or silver items are excluded. You can confirm this here.
Thank you,
Marco
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@ak_craft_crazy wrote:
Hi,
Incorrect information is being passed by yourselves in relation to the new terms for Royal Mail to deliver 2nd class mail (letters & Large Letters on alternate weekdays).
The first one was a post by dave@ebay stating that 2nd class Large Letters are not affected. This is not the case and 2nd Class Large Letters are affected. As can be found on the Royal Mail website and also on the attached email directly from Royal Mail.
The 2nd issue is that you have said that the EDD will be reflected BEFORE Royal mail's new delivery pattern.
Ofcom confirmed they have allowed Royal Mail to implement this from the 28th July. Royal Mail confirmed it will be rolled our area by area and they are already rolling it out.
So why have EDD's not yet been updated to reflect this change?
Our shipping team work closely with Royal Mail to provide the most up to date information. At the time of that post the information I provided was correct as it was provided by RM.
Ive sent this to our shipping team to review and they have asked if you can send the link to the page where RM are showing the above.
The team have confirmed that at the moment this is not yet being enforced so we have not needed to make any changes to the EDDs. When I checked the RM website it states they are still in consultation with Ofcom and the changes will come in if they change the relevant regulations.
Thanks,
Dave
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@mygaras wrote:
Hi dave@ebay
Can I just check if this is the correct link for reporting business sellers using private accounts? There doesn't seem to be an option for 'Using the wrong account'...
As previously documented, there doesn't seem to be much action taken when reporting businesses registered as private sellers (I appreciate there might be sanctions taking place that we're not aware of), and it would be good to know that we're using the correct channels for reporting such concerns. Thanks 😊
Hi @mygaras
That looks to be correct. You can use the other option and enter your concerns in the text box. The policy team will then review the report and take any relevant action.
Thanks,
Dave
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@cool-novelties wrote:
Hi
Is it possible to add Global Shipping to a single destination i.e. USA and still allow other shipping options i.e. Royal Mail International Tracked for all other countries? So for example, a buyer from the US would need to select GSP, a buyer from Australia would get the option of Royal Mail International Tracked.
We've asked customer services, they thought it was possible, then not possible, then not sure.
The options in the listing editor seems to suggest it should? Please can you clarify if this is possible or not - thanks.
Hi cool-novelties, thanks for your question.
This is definitely possible.
You need to add GSP (Global Shipping Program) to your listing, and then you need to exclude all the countries you don't want to ship to using GSP (In your case, all of them, but the US). In that way, GSP will be used for the US only, and your own postage method for the rest of countries. If you click here, there is a video of how to do it! 👍
Thank you,
Marco
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@1956glyn wrote:
When i listed the tongs which subsequently sold.......the only option i had was Simple Delivery
Thanks for your reply, 1956glyn.
If you confirm the item number, I can take a look for you to see what happened there. I realize that the chat is currently closed, so feel free to start a thread on this or send me a PM.
Thank you,
Marco
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@goodibags wrote:
Hi,
I've seen messages from a couple of buyers who have been confused by the refunding process under simple delivery. If an item is lost in the post and a 'not received' case has been opened by the buyer, at what stage do Ebay step in and assure the buyer that they will be processing the refund as the postage was bought directly from Ebay?
Presumably there is no means for the buyer to have either their buyer fees or the original postage refunded if they are refunded by the seller?
Also how easy is it for a seller to be refunded by Ebay should they have been hurried into making the refund when they should not have, assuming Ebay will eventually be refunded by the courier for the full amount?
Hi goodibags, thanks for your reply.
The Money Back Guarantee still works the same way, the buyer files a case, and if after 3 business days this is not resolved, the buyer can ask us to step in. If it was a Simple Delivery order, and the transaction is eligible to be protected, then we would take care of that. If the buyer is to get a refund, they will receive a full refund (the full amount they paid will be sent back to them).
Re your second question, if you voluntarily refund the buyer upfront, we cannot guarantee that you'd receive a refund.
Thank you,
Marco
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@wellingnorth wrote:
I noticed recently that simple delivery listings only seem to allow Click & Collect from Evri stores rather than Argos, etc. If Evri is disabled Click & Collect does not seem to be available at all.
Is this a deliberate policy change or something that's crept in with Simple Delivery by mistake?
The Click & Collect page here still suggests Argos + Sainsbury's collection should be available
https://pages.ebay.co.uk/clickandcollect/
Hi wellingnorth, thanks for your patience on this.
I've just got an update on this, and those are the only options available at the moment as advised yesterday. If you click here, you can see that our policy currently states that This option will be available on your listing if EVRi is the carrier. Your buyer can then choose to pick up the item from an EVRi collection point or locker.
Thank you,
Marco
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