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@bobsbrickstuff wrote:
Hi, so yesterday a buyer escalated an item not received case.It was a package that had gone out by standard post instead of tracked because of that bug I've reported a couple of times.But the really frustrating thing is that I was working with them to resolve it. We'd spoken, I'd asked them to check at the post office in case delivery was attempted but no card was left - a number of my "lost" items arrive back with "not collected" on them.They said they'd ask after the weekend.Didn't hear anything back until they escalated out of the blue.They hadn't bothered to check at the post office.They said they didn't because there was no tracking updates saying it was there - I had explained the bug, and that standard post's tracking numbers only provide delivery notification and don't actually track.I was going to refund if it wasn't there but wasn't given the chance. This kind of thing has happened to me before. It doesn't feel right that we can be working with a buyer to help them get their package but can suddenly be locked out of the process on a whim, causing us to lose the fees and get a mark on our account.
Hi bobsbrickstuff, thanks for your post.
We're sorry to hear that your experience with that transaction wasn't positive, but could you please clarify for me what your question is or you would like us to just share your feedback round this?
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@williabaxte7 wrote:
Good afternoon . I don’t know what is happening at the moment. My sales in April have died right off to the stage where I’m thinking of taking a break from selling . How long can my account be inactive for before i loose my loose my 24 hr payments .
There are a couple of things the system uses when determining eligibility for 24hr payouts. In general terms its at least 10 completed sales with a combined total of £150 or more within the last 5 years and no more than 2 open requests, cases, or transaction defects in the last 12 months.
You can find more information on it here.
Its worth keeping in mind, if an account is inactive for 60 days it can sometimes automatically deactivate. It can be reactivated but there is the possibility that it will reset your account.
Thanks,
Dave
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@bobsbrickstuff wrote:
Fair... I think it's a combination of things.
I'd like to hear something about the bug where bulk label purchasing has stopped automatically selecting the postage methods selected at checkout. I've reported a couple of times now but there's no update or info from tech, and it's costed me money at least twice.
Feedback that customers shouldn't see the term 'tracking number' if it only provides delivery notification - I got so many messages asking why tracking doesn't work - even accusations of me not sending the item - that I had to add something to my FAQ. It'd be better for both sellers and buyers, I think I've asked about this in the past.
And a question/request, that could something be improved with the case process that if we're working with the buyer, could they not just randomly lock us out of it by escalating? Of course escalation needs to be an option, but some sort of leeway for situations like this would be good.
That's no problem bobsbrickstuff, thanks for clarifying that for me.
I can see that Kat is current looking into this for you, I've just checked the tech report but there are no new updates so far. I will keep an eye out on this while Kat is away, just in case an update is provided while she's away, so I can share it with you. Otherwise, she'll share that with you once she's back.
I will pass on your feedback around this for both, how the cases work and the way they see tracking numbers. However, as we always say, please note that this doesn't necessarily means that changes around this will be implemented.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@petercarty11 wrote:
I recently sold a couple of items to the same buyer who paid for them seperately. I was unable to combine postage as this was paid for using Simple Delivery. I know I could have cancelled the sales and relisted the items together but the buyer was not prepared to entertain this option meaning I had to post the items seperately at a needless expense to the buyer.
Simple Delivery has it's advantages but this is one area where it is not working to the benefit of it's users and needs to be more flexible when it comes to combining postage. Could you please ask the team that looks after Simple Delivery if it could make changes allowing for the use of combining postage after payment has been made.
Hi petercarty11, thanks for your post.
Combining orders with Simple Delivery is possible, the buyers just need to put all items together in the basket and purchase it in the same transaction, so they can combine postage. If you click here, you can see how it can be done.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@555njp wrote:
Hi, a point was made last week I believe regarding the sale of bladed items and Royal Mail’s age-verification service which is no longer available to the general public.
The response given implied that EBay business accounts could still buy age-verified postage but that simply is not true.
I am a small business that occasionally sells lawn mower blades, which under eBay’s policy require me to use age-verified shipping, however, the only way to purchase that from RM is have a business account WITH ROYAL MAIL (not eBay) and my turnover is way too low to be eligible even if I wanted to be!
So, what (if anything) are eBay doing to address the thousands of listings that state they are using RM age-verified posting (to get round the policy) but in reality have no way of doing so?
Thanks.
Hi @555njp
Apologies if my post wasn't clear. I was referring to posts from others saying that they needed a Royal Mail business account to purchase AV. I have not however been able to confirm this, although it seems you have.
As it stands, we don't have an option for AV but we are looking into any other services that would allow it at a reasonable rate.
Once I have more shareable information on it I will let everyone know.
Thanks,
Dave
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@finchy-807928 wrote:
Hi. Can there be an inclusion of choice for the seller on the webpage where we go to buy Royal Mail labels - "Bring My Label" or "DON'T Bring My Label"? Just as it is on the Royal Mail website. Some of us have printers and would like the choice for the postie not to slap on their label on a parcel which already has a label.
Thanks!
Hi , thanks for your input.
Yes, that's no problem, we can pass your feedback around. However, please note that sharing feedback around this doesn't necessarily means that the suggested changes will be implemented, but they definitely are taken into consideration.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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