@bobsbrickstuff wrote:
Fair... I think it's a combination of things.
I'd like to hear something about the bug where bulk label purchasing has stopped automatically selecting the postage methods selected at checkout. I've reported a couple of times now but there's no update or info from tech, and it's costed me money at least twice.
Feedback that customers shouldn't see the term 'tracking number' if it only provides delivery notification - I got so many messages asking why tracking doesn't work - even accusations of me not sending the item - that I had to add something to my FAQ. It'd be better for both sellers and buyers, I think I've asked about this in the past.
And a question/request, that could something be improved with the case process that if we're working with the buyer, could they not just randomly lock us out of it by escalating? Of course escalation needs to be an option, but some sort of leeway for situations like this would be good.
That's no problem bobsbrickstuff, thanks for clarifying that for me.
I can see that Kat is current looking into this for you, I've just checked the tech report but there are no new updates so far. I will keep an eye out on this while Kat is away, just in case an update is provided while she's away, so I can share it with you. Otherwise, she'll share that with you once she's back.
I will pass on your feedback around this for both, how the cases work and the way they see tracking numbers. However, as we always say, please note that this doesn't necessarily means that changes around this will be implemented.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
