Fair... I think it's a combination of things.

I'd like to hear something about the bug where bulk label purchasing has stopped automatically selecting the postage methods selected at checkout. I've reported a couple of times now but there's no update or info from tech, and it's costed me money at least twice.

Feedback that customers shouldn't see the term 'tracking number' if it only provides delivery notification - I got so many messages asking why tracking doesn't work - even accusations of me not sending the item - that I had to add something to my FAQ. It'd be better for both sellers and buyers, I think I've asked about this in the past.

And a question/request, that could something be improved with the case process that if we're working with the buyer, could they not just randomly lock us out of it by escalating? Of course escalation needs to be an option, but some sort of leeway for situations like this would be good.