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@555njp wrote:
Good afternoon guys,
In nearly twenty years of trading on this site I cannot remember a period when sales were so bad. This is being reported all over the boards and can be put down to several things eBay has put into place but the biggest problem (for me anyway) appears to be the sheer number of businesses operating illegally on private seller accounts.
These can be found on virtually every other listing in some categories, but one in particular has flooded one of the categories I sell in and of course, with no fees to pay are undercutting all the legitimate business sellers, hence zero sales!
I have, as instructed by yourselves reported several such listings but eBay either completely ignore the reports and NOTHING IS DONE, or if I’m lucky I get the standard “we’ve looked at the listing you reported and could find nothing wrong, this was looked at by a customer service agent”.
Well if that was the case, sorry but that agent is totally inept and should not be the one looking into my report!
There also needs to be a way of reporting a specific member for fee avoidance or trading illegally rather than having to report listing by listing.
I know this has been asked before but my question is are eBay ever going to resolve this?
Previous chat sessions have eluded to a solution coming in the near future that would remove this illegal practice, but if that was the announcement of the 4% plus 75p buyer fee for private sellers that’s coming in February, I can assure you that falls woefully short as illegal traders will still have at least 10% fee saving advantage over those operating a business account.
In fact, looking at the community boards I would say rather than going towards fixing the underlying problem, all the announcement has done is upset our genuine private sellers.
I’m looking again today and the same account holder is still adding to their 70+ brand new, multi-listings worth thousands of pounds, merrily avoiding fees.
Happy to share more information via PM if anything can be done.
Hi 555njp, thanks for your question.
I've just double checked there, and there is nothing particularly impacting sales at the moment. Please note that eBay's main income is fees from sellers, so if there was anything negatively impacting sales, we would jump in there straight away to get it resolved as this matter would be considered priority for us.
Regarding the reporting, please continue to report them they way you have, I know you probably don't think so, but these reports are still reviewed and they are also taken into consideration. However, I'd be happy to share your thoughts on this topic.
Thank you,
Marco
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Private sellers using GSP will have to wait for the item to be delivered to the buyer before the payments are released. Depending on the location and service used it could possibly take several weeks for the payment to be received by the seller.
Thanks,
Dave
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@suelel1968 wrote:
Hello,
I have a couple of questions.
I have already asked this of @marco twice by tagging him in, but no joy.
The press report on MSC states that the new buyer fees will not apply under 99p. Is that correct?
Also, there are differing views on when changes on existing listings will take place. Will buyer fees be added to existing listings on the 4th Feb or just as and when they are relisted?
Finally. I cannot access Simple Delivery when listing clothing and i am told by CS that is because i use Postage policies. If that is correct how can we even try out the system to get used to it, see what carriers we can use and how much they will cost?
Thank you for what you do and the flack you take, even from me above Marco, but now is not the time to ignore issues raised on the boards, nor to continue to allow every thread to turn into a vendetta against private sellers. Can we have a Private Seller board where only Private sellers can comment and we don't get our listings stalked by the usual suspects and the thread immediately taken off topic? Genuine question.
Hi suelel1968, thanks for your question.
Apologies if I haven't seen your tags, but if you are tagging me the way you did here with you "@marco" I wouldn't get notification, so I'd probably miss your message. If you click here, you can see how to tag us whenever you need something.
Regarding your question, it of my understanding that the fee will remain regardless of the amount of the transaction. However, I will double check that for you, and as soon as I get confirmation I will let you know here.
Thank you,
Marco
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@jughandles wrote:
What will happen from 4th February if (when) Royal Mail fails to record a tracked delivery? I have two such in my order list - item reference 356249036083 and 356285164779. I have received +'ve feedback for one of these.
If I have a non-recorded delivery rate of around 2% what does that amount to across the sales platform?
Hi @jughandles
Provided there's no issues with the transaction the funds will automatically be released 14 days after the EDD.
Thanks,
Dave
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@suelel1968 wrote:
Will you be answering the rest of my questions? as for the tagging video, it has been classed as helpful by 2 people so perhaps it just doesn't like Windows, but it is like watching through a lens smeared with butter.
Hi suelel1968, thanks for your reply.
I was checking there, and the video seems to be clear enough (Please see screenshot below), maybe your connection is making the video to be blurry?
Regarding your question, changes will apply to all listings from the date the new changes take effect. So, listings listed before the date in question, and new listings after the date, will be impacted.
Simple delivery should be available to you, but depending on each case, it might be related to your postage policies, that's correct. However, since I personally haven't reviewed your case, I wouldn't be able to confirm it, but if they've reviewed your account and that's the case, then that would be reason why, yes.
Thank you,
Marco
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@jughandles wrote:
Dave - An earlier question asked about funds for international items. Is the 14 day "Drop Dead date" only to apply to UK sales?
Hi @jughandles
The 14 day rule is for UK based sellers (its 30 for the US). It shouldn't make a difference where the item is set to, but I'll reach out the payments team to confirm this.
Thanks,
Dave
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