70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
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Hello - This issue was discussed in the past, but the problem still persists:
The eBay item page views are applying a grey color (white level crush) filter to the photos and misrepresenting the item appearance. Below is an example screen shot with the red area highlighting the original photo and intended color as uploaded onto ebay. The original, correct photo can still be seen if users right-click and open the image in a new window, but users are unlikely to do that.
This is detrimental when listing near-white colored items. Already, we have received item-not-as-described claims that items do not match the color shown in photos.
This error occurs on desktop and mobile Chrome and EDGE browsers. Does not occur on the eBAY app.
@jckl1957 wrote:
I have posted my last 2023 sale today and set my time away from today until 5th January 2024.
If I have a dispute opened by a buyer (INAD or INR) while I am on time away what will happen? Are sellers given any extra time to respond when they are, essentially, on holiday or is it just the usual respon in 3 days or Ebay can step in?
Thanks
Jane
Hi jckl1957, thanks for your post.
The time frames for actioning a case will not change while you're away. Cases are between buyers and sellers, so while you're away, you are still responsible for any case that might come up.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Good afternoon
I am yet to hear back with regards an issue I raised on here and told to post on seller central by Marco with regards some of my listings now just saying Evri for economy delivery and Evri for next day. Not all my listings have defaulted to this, but many have. It use to be Evri, Yodel and DPD. No one from ebay has given me an explanation to this.
Please see another issue..................................
Buyer purchased item yesterday 12/12/23 1.20pm via standard 2 - 3 day delivery. Order# 11-10919-15056
Printed off postage label ready.
Looked on the buyers estimated delivery time, it states arrival 13th December - 14th December. This is impossible as the parcel will not be collected by the courier until 13th Dec as it was purchased after our dispatch cut off time 9am.
Looked further down on the page under "Delivery history "
Tuesday 12th December at 6.47am tracking provided. The buyer did not purchase the item until 1.20pm, so how can it state a postage label was created at 6.47am.
This means that ebay thinks we should of posted the item today and this is the issue. How can tracking be provided at 6.47am when the buyer did not purchase the item from us until 1.20pm on 12th December 2023.
Is this one of the reasons why we are all seeing totally unrealistic delivery times for buyers, as purchases made after the dispatch cut off time are actually being classed as purchases prior to the cut off time. Hence why the buyers delivery dates are incorrect?
This is happening with all my postage now, another example order# 05-10928-15259 order placed today 13/12/23 at 8.32am tracking number provided at 1.53am on 13/12/23. How can a tracking number and time be given BEFORE a purchase has been made.
This is why your ebay tracking is wrong and buyer think there parcels are late to arrive when in fact they are not.
Please advise what is happening about this issue.
Best wishes
@moerugomi wrote:
Hello - This issue was discussed in the past, but the problem still persists:
The eBay item page views are applying a grey color (white level crush) filter to the photos and misrepresenting the item appearance. Below is an example screen shot with the red area highlighting the original photo and intended color as uploaded onto ebay. The original, correct photo can still be seen if users right-click and open the image in a new window, but users are unlikely to do that.
This is detrimental when listing near-white colored items. Already, we have received item-not-as-described claims that items do not match the color shown in photos.
This error occurs on desktop and mobile Chrome and EDGE browsers. Does not occur on the eBAY app.
Hi @moerugomi, thanks for your post and sharing your experience.
This is something that we already addressed to the relevant team in the past, and were advised it is a test (about 10% of eBay traffic is involved). They are making changes to the overall look of item page, and this is included in that. I will make sure to pass on additional feedback to the team.
Thanks,
Anita
For orders awaiting dispatch we use custom sku, print off the order list for product picking and download the csv and update this for uploading into Royal Mail Click and Drop. However the orders listed in the csv and not in sme sequence as the printed order list so we have to go through the csv file and adjust the order position. Before the latest eBay updates this was never a problem.
@fatbobfan wrote:
Some feedback, have left using the tools, but adding here
Finding the new 'Best Practices' time consuming, 1500+ listings, Relist/Sell Similar, review performance, price matching, it takes a lot of time, but understand we have to do it, its the current system. We find reviewing approx 40/50 listings a day, easier to manage and use 'Bulk Editing Tool' Its great, but could be improved. We view 'active listings' choose 50 for the day and have/can choose the information I want with 'Customise Columns' tool to make inventory decisions, columns like Views/Watchers/Sales History/Promotion Rates, important information to see how our inventory is performing and the 'Tools' given are performing.
However if I go to bulk edit all the helpful information disappears? and is not a 'column choice'. Having 'Views', 'Watchers' and PL Standard Promtions Rates (ideally editing/changing Promotion Rates) visible in 'Bulk editing' would enable sellers to make nearly all bulk editing decisions in one place. Increase PL rate, review price against competitors, look at listing quality. Currently has to be done individually
These important decisions cant currently be made in the Bulk Editing screen, yes I can carry out 'Sell Similar/Relist practices, change photo's/words/ but not able to review performance. This is a manual time consuming process and the Bulk Editing Tool I really find very good but could make life even easier. It really is a good tool. May seem picky but with 1500 listings the new Ebay way of selling is time consuming
The following has come up recently on the Weekly Chats – just to give another voice
CS Phone calls. As long as I have been selling on Ebay (20 years) there has always been Ebays CS failure to return calls, or a business get called after 10pm GMT, or have ghost calls, heres an email, Its always been an issue.
Business Policies – Again, there are issues. If I change my dispatch time to go away for a day or 2 so go from 1 day to 3 day the majority (1400+) of my inventory gets moved to a new system postage policy. If I end and relist (an ebay best practice) a random quantity will get moved to a system created. Katie investigated Oct 2022 without success, I have learnt to housekeep this problem, but again it is a problem.
Sorry this last ones at the Mods, no offence meant but you need to step up to the plate on some issues. Example - throughout this year a regular posting topic has been posts with concerns of their selling performance, using words like desperate, livelyhood, no income, just my opinion but they need help, not silence, before a blink of an eye there are enough voices condemning this platform and they've not been able to get the help they need, There are important issues especially for small/lifestyle businesses you could quiet easily resolve with a copy and paste reply, guide to the correct places for information, not everyone knows or wants to help when they post (That must be apparent to you) Could your help be done anonymously?
Thankfully for me some top posters on here have helped turn things around (hopefully), I was lucky but they cant be here all the time.
Hi fatbobfan, thanks for your post.
We appreciate your input, so I will make sure to take your feedback onboard and pass it on, so this can be taken into consideration. Any feedback you may have in the future, please do let us know.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@lincolnshiremarine wrote:
Good afternoon
I am yet to hear back with regards an issue I raised on here and told to post on seller central by Marco with regards some of my listings now just saying Evri for economy delivery and Evri for next day. Not all my listings have defaulted to this, but many have. It use to be Evri, Yodel and DPD. No one from ebay has given me an explanation to this.
Please see another issue..................................
Buyer purchased item yesterday 12/12/23 1.20pm via standard 2 - 3 day delivery. Order# 11-10919-15056
Printed off postage label ready.
Looked on the buyers estimated delivery time, it states arrival 13th December - 14th December. This is impossible as the parcel will not be collected by the courier until 13th Dec as it was purchased after our dispatch cut off time 9am.
Looked further down on the page under "Delivery history "
Tuesday 12th December at 6.47am tracking provided. The buyer did not purchase the item until 1.20pm, so how can it state a postage label was created at 6.47am.
This means that ebay thinks we should of posted the item today and this is the issue. How can tracking be provided at 6.47am when the buyer did not purchase the item from us until 1.20pm on 12th December 2023.
Is this one of the reasons why we are all seeing totally unrealistic delivery times for buyers, as purchases made after the dispatch cut off time are actually being classed as purchases prior to the cut off time. Hence why the buyers delivery dates are incorrect?
This is happening with all my postage now, another example order# 05-10928-15259 order placed today 13/12/23 at 8.32am tracking number provided at 1.53am on 13/12/23. How can a tracking number and time be given BEFORE a purchase has been made.
This is why your ebay tracking is wrong and buyer think there parcels are late to arrive when in fact they are not.
Please advise what is happening about this issue.
Best wishes
Hi @lincolnshiremarine, thanks for your post.
Marco is going to address this concern to you in the original post.
Thank for the wait,
Anita
@s2s-shopdirect wrote:
For orders awaiting dispatch we use custom sku, print off the order list for product picking and download the csv and update this for uploading into Royal Mail Click and Drop. However the orders listed in the csv and not in sme sequence as the printed order list so we have to go through the csv file and adjust the order position. Before the latest eBay updates this was never a problem.
Hi s2s-shopdirect, thanks for your post.
Just to make sure we are on the same page, the issue is that now you are not able to sort the order of your awaiting dispatch orders?
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
