Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
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Our eBay Community Team is made up of kat@ebay , dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
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Many thanks,
Your eBay Community Team
@lincolnshiremarine wrote:
Good afternoon Dave
I appreciate your reply, but do you think it is acceptable to have to wait over two weeks for this issue to be resolved. What do eBay suggest sellers do in the meantime with regards this issue.
Best wishes
When we report an issue, it goes into a queue to be actioned. Depending on the impact it has on site and the number of users that are reporting it there can be a delay on how long it takes to be actioned. This can sometimes push the request down the queue.
I'm not aware of any workaround for the issue but if we are given any further guidance on the issue I'll share it as soon as possible.
Thanks,
Dave
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@returns_andexdisplay wrote:
Is there a reason why when I create a new listings the parcel size and weight box is no longer there?
How will this affect returns?
Hi , thanks for your question.
This is currently under investigation as a few accounts have reported the same, we are not exactly sure whether this is an update or technical issue. Once I find out more about this, I'll be happy to let you know here.
Thank you,
Marco
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@mygaras wrote:
Reporting of Technical Issues
Apologies if this has been previously asked, but is there a quick way to report technical issues on eBay that doesn't involve the AI bot or waiting for a call back? There just appears to be a number of ongoing technical problems either in the desktop version or the app and it would be great if you could just click a single link to report an issue.
Many thanks 😊
Hi mygaras, thanks for your reply.
Not as of now, I'm afraid. If you're experiencing an issue, you'd need to contact our customer service team.
Thank you,
Marco
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@lincolnshiremarine wrote:
Good afternoon
I note that on high value items, you are now stating that sellers must tick a signature is required otherwise we will not be covered even if the tracking shows delivered and a photo.
Does this apply to Global shipping as well?
Yodel do not do signatures, Evri only Royal Mail and often they will not take parcels that are big in size.
Best wishes
If you use the Global Shipping Programme to post the order, then signature confirmation is not required, even if the order amount is above the threshold.
You can find more on the signature confirmation policy here.
Thanks,
Dave
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@returns_andexdisplay wrote:
Is there a reason why when I create a new listings the parcel size and weight box is no longer there?
How will this affect returns?
Hi , thanks for your patience on this.
I've just got an update on this, and this is a technical issue from our end. The feature will be back on once the issue in question is resolved, I wasn't confirmed an estimated fix time, but as soon as I get further updates on this, I will let you know.
Thank you,
Marco
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