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@big_shauny wrote:
Hi,I am a UK citizen resident in the UK. I have been using my ebay account for 22+ years. I have bought and sold many items and have 100% feedback. During these 22+years I spent a few years working in Thailand. As per ebay recommendations I updated my personal details with my Thai address. Having returned to the UK, I now want to revert my personal details to use my UK home address. After several weeks trying to get this change made via the website and failing, specialist agents at ebay say I cant revert to my UK address! Note this is not an IT issue, a block has been imposed by ebay on my account to prevent this change.This means I will always appear as resident in Thailand, I can't sell without joining Payoneer, and I can't get payments to my bank account directly. There are probably also tax consequences. The solution suggested by ebay is to open a new account! As you can imagine, losing 22+years of positive feedback as a result of a block imposed by ebay is not acceptable.Why have ebay blocked me being able to revert my address?Thanks in advance for any help here
Hi big_shauny, thanks for your question.
Since Managed Payments became available, country of registration cannot be change. As in, if you're registered from the UK, you cannot change it if you move to Spain, Italy, Thailand, or Canada, for example. I understand where you're coming from, but the information you've been given is correct. If you wish to learn more about this, you can click here.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@1956glyn wrote:
May i please have your comments and reasoning why Ebay take this action.
Seller lists an item 100% as described. Buyer (who happens to be a dealer of said items by their own admission in messages) open a not as described case. Seller is left in an akward position. Buyer is obviously a bad dealer if they do not realise what they are purchasing when its very clear in the listing. They thought they were getting something worth several hundred for under £100s.
After contacting Ebay CS they agree with the seller.....immediately close the case in the sellers favour BUT refund both seller and buyer and the buyer keeps all the expensive items.
The above is what i have an issue with. Why should the buyer or seller get a refund/keep the proceeds of sale as well as the jewellery?????
Could Ebay not consider having said items returned to them directly somehow and forward them on to a charity or force the buyer to donate them to charity and only get refunded once they provide proof they have done this ????
A dishonest buyer could do the above a couple of times before Ebay realise what they are up to 😞
Yes buyer has been blocked and reported.
Hi @1956glyn,
As you know, we are not a customer support channel and we don't have access to review cases. Without being able to see the full details of the transaction I cannot comment on why an action was taken.
You can reach out to the CS through the usual channels and they may be able to give more clarification on the details of the case.
Thanks,
Dave
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@big_shauny wrote:
Hi and thanks for the reply.
I registered my account in the UK, not Thailand. All I did was update the personal details because ebay recommends it. If my personal address cant be changed then why do ebay reommend it and provide edit functionality of the personal address? Why should managed payments be an issue?
I just don't understand why this simple change should not be possible.
Thanks for your reply, big_shauny.
I'm not referring to your account registration, but the managed payments registration. If you registered over there with your Payoneer account, it cannot be changed.
You can change your address for multiple reasons, but mainly, once you order something if you are buying, you can change it, so you can receive it at your address.
As advised above, Managed Payments is not an issue, it is just not possible to change it. For further information, you can use the link I provided you with above.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@big_shauny wrote:
Ok, how do i find out what is responsible for my managed payments? I am not aware I have a Payoneer account. If I was delete to this managed payment account would this disassociation of the ebay account and managed payments platform allow the address change? How do I divest myself of everything associated with my ebay usage in Thailand? Would this approach work?
Thanks for your reply, big_shauny.
I am not sure what you mean with what is responsible for your managed payments, or how to delete it or disassociate with your selling activity in Thailand. I think this is because you don't understand how Managed Payments work.
To give you a better understanding of this, please note that all payments used to go through PayPal before, so PayPal was taking care of all payments for all transactions. However, when we split up, we started processing all these payments like PayPal used to do but with our own system, but we call it Managed Payments, you cannot find what is responsible or how to close it or anything like that, it is just the way we process payments. Payoneer was an option for some countries, not all of them, so whether you had a Payoneer account to process your payments or not, it wouldn't be relevant. As advised before, when you started selling with the new payment system, you registered for it, and this cannot be change, I'm afraid.
Hope this clarifies it,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@big_shauny wrote:
Thanks Marco, that explains it. Not that I am happy with the restriction on editing my personal details - I think it is a serious flaw on behalf of ebay that this has taken me literally hours of phone calls to ebay and this effort here to get to the bottom of. The error I get on ebay is simply "This change can not be made at this time" but no information as to why.
Please save others from this horrible experience and make it clearer in the website form error feedback when trying to edit your personal address.
Incredibly disappointed.
Thanks for your reply, big_shauny.
That's no problem, happy to help.
I understand what you mean, so I will take your feedback, and pass it on, so this can be taken into consideration.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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