Hi everybody!
Welcome to the Weekly Chat with the eBay Community Team 😀
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay , dave@ebay and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
The Community Chat will open at 2pm and will remain open until 3pm. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@jckl1957 wrote:
What is going on with expected delivery dates? I pack on a Monday, send stamped large letters on Monday, everything else Tuesday, On Monday, as I packed items to send, I had one buyer who paid 4th June given an estimated delivery date Thursday 9th and then one who paid 5th June given an estimated date of Wednesday 8th June. So, pay later, expect it to be delivered earlier? Both items are large letters being posted Second Class Signed For.
Hi @jckl1957,
Thank you for your question.
This could be due to the buyers' location. eBay takes more data into account for EDD's now. This includes your postage settings, your postage performance, buyers locations, working days, holidays etc.
It won't be a straight calculation as it was previously, the aim there is to give as accurate of an EDD as possible to your buyer.
Hope this is helpful.
Thanks,
Katie
Hi @chaffinchsales & @thccharity2010 ,
As the chat is closed I am going to reply to you both on this thread.
Thanks,
Katie
