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@bojangled wrote:
Afternoon team,
Just a quickie, my percentage has dropped to 99.8% since receiving automated feedback. Only a year old negative is hanging around while I’m at 99.9%.
I know it’s a silly 00.1% but visually it’s not pretty, am I being penalised for buyers not leaving fb?Ty
Jo
Hi @bojangled
Feedback is always a tough one. As that negative is from so long ago It should hopefully fall off the calculation soon. Automatic feedback should also help with the calculation though. As you receive more the effect of that negative should get watered down.
Thanks,
Dave
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@moldosgifts wrote:
marco@ebay wrote:
@moldosgifts wrote:
Not question but a suggestion off extending your delivery/shipping date, due too illness, I recently had over bank holiday weekend sever sickness that resulted in me landing in hospital for treatment, I was forced to pay someone to pack and dispatch my sales. With a facility to extend this date I would not have needed to.
I am a sole trader on my own so if I am ill, ebay want to punish me for that!
A facility that would mirror ETSY's system, I had sale on there extended no problem and dispatched on time on ebay it is not available, Why?Hi moldosgifts, thanks for your post.
We're sorry to hear about that, I hope you're doing better now. I've taken notes of your feedback, and I will be passing this on for you no problem. However, under this exceptional circumstances, you can contact our customer service team if this impacted your account, and they will review that for you to see if further actions can be taken in order to help you with that.
Anything else, please feel free to let us know.
Thank you,
Marco
Thank you so much for you well wishes unfortunately a call to CS was not possible. But i appreciate you passing this forward thank you. perhaps have them take a look at how etsy deal with these scenarios by just extending the dispatch date up to 7 days, which would have been fine for me.
No problem at all moldosgifts, happy to help, I will let them know that as well. If it was only 2 or 3 orders that were impacted, I can send it for review myself, otherwise you'd need to contact our customer service team just when you can, so they can look into it for you.
Thank you,
Marco
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@dantwocats wrote:
new message from ebay today ,,Changes to postage rates,, its like the last three weeks of simple delivery problems have never happened
Thanks for your reply, dantwocats.
It was only a recommendation to review your listings, you don't have to if you don't want to. However, we recommend doing so, as that way you can offer more competitive prices.
Thank you,
Marco
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@bojangled wrote:
dave@ebay but that’s what I don’t understand, % went down upon receiving automated feedback, you’ve just said it should help? 🤷
Jo
@bojangled The evaluation is a rolling window, so older positive feedback also falls out of the calculation. Unfortunately, this can sometimes cause the one negative to have a bigger impact if the number of new positives is less than the number that fell off.
Luckily in your case there is only one negative so it will hopefully be gone soon, and you'll be back to 100%.
Thanks,
Dave
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@wellingnorth wrote:
Regarding simple delivery, the new update today suggests that we should be able to see the various size / weight bands on the active listings page, ie:
https://www.ebay.co.uk/sh/lst/active
Is that the case and if so should we be able to see that now or only after the 20th or only if the account has been moved to mandatory simple delivery?
Will it also be possible to edit those bands in the bulk editing page? (ie the page you get to if you select all > edit from the active page)
Hi wellingnorth, thanks for your post.
In the announcement we sent, we didn't say the layout of the page would be updated, and that's as much information as we can share for now. However, you won't see any changes before they take effect, which is on May 20th.
Thank you,
Marco
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@*violet.sky* wrote:
Can you give me guidance as to how the international visibility fee works please? Two of your customer service agents have told me its really no longer relevant as all items with worldwide international postage options are included on ebay.com? I really need an update and list to the info given in the 30-01-2015 titled "Message for sellers: Changes to International Site Visibility Fees" !
If I remember correctly, the international visibility fee used to be an option to show your listings on other regions in the main search results and not at the end of the list in the separate section. I believe this was removed some time back.
You can now either list actively on the other region (and possibly have another listing fee but this gives a boost in best match) or passively by either using GSP or adding postage to you listing for the relevant region.
You can find more information on our selling internationally page.
Thanks,
Dave
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