Weekly Chat with the eBay Community Team- 07.05.25 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay , dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[*violet.sky*]

Thanks but this is very concerning as the fee is still an option to sellers and I've been paying it on 99% of my listings, even yesterday! Why is ebay offering it if its an outdated upgrade? Can I claim my fees back?

[kat@ebay]

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@dantwocats wrote:

HI I would but ,, The file DSCN7048.JPG exceeds the maximum file size of 2000K. Reduce the file size and try again.,, and have no clue how to , but there is the custom option as well as the £1.55 SD price so will this option with custom postage be staying ? this is still hit and miss with the postage , should not have mess with the old live listing and just started SD with new ones,

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Hi @dantwocats ,

Can you share the link to the draft listing or active listing if its active?

Thank you,

Kat

[moldosgifts]

There are many free programmes for altering picture size online Example PhotoScape

[emw-designs]

Please could you start by letting us continue to use 2nd class Royal Mail for large letters under 100g? When I sell an item for under £5, a postage cost of £2.74 instead of £1.55 is a huge increase in total price. A totally tracked service isn't necessary for low value items, but you still get a RM tracking number for 2nd class when bought online, and nearly all of these are scanned when delivered.

[dantwocats]

my postage was already competitive ,and its this fiddling with my old live listing thats a real pain , and they are doing it again ? 

[marco@ebay]

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@dantwocats wrote:

my postage was already competitive ,and its this fiddling with my old live listing thats a real pain , and they are doing it again ? 

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Thanks for your reply, dantwocats.

If you think that your prices are competitive as it is, then you can just leave them as they are right now. As advised before, this is only a recommendation only, so no need for you to do so if you don't want to.

Thank you,

Marco

[wellingnorth]

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marco@ebay wrote:

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@wellingnorth wrote:

Regarding simple delivery, the new update today suggests that we should be able to see the various size / weight bands on the active listings page, ie:

https://www.ebay.co.uk/sh/lst/active

Is that the case and if so should we be able to see that now or only after the 20th or only if the account has been moved to mandatory simple delivery?

Will it also be possible to edit those bands in the bulk editing page? (ie the page you get to if you select all > edit from the active page)

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Hi wellingnorth, thanks for your post.

In the announcement we sent, we didn't say the layout of the page would be updated, and that's as much information as we can share for now. However, you won't see any changes before they take effect, which is on May 20th.

Thank you,

Marco

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Thanks for this Marco I think understand now, I'm not sure I'd read the message as intended.

So the promotional pricing which lets you send medium parcels at the small parcel rate ends on the 20th and only after that point there will be new functionality on the active listings page to show / edit the size / weight bands?

So on or after the 20th sellers should use the active listings page to check their listings for any that are marked medium parcel but could be sent cheaper as small parcels.

[kat@ebay]

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@emw-designs wrote:

Please could you start by letting us continue to use 2nd class Royal Mail for large letters under 100g? When I sell an item for under £5, a postage cost of £2.74 instead of £1.55 is a huge increase in total price. A totally tracked service isn't necessary for low value items, but you still get a RM tracking number for 2nd class when bought online, and nearly all of these are scanned when delivered.

---

Hi @emw-designs ,

I understand as per your examples. I will share this feedback with our shipping team. I cannot guarantee a change but will share the these examples.

Thank you,

Kat

[marco@ebay]

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@wellingnorth wrote:

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marco@ebay wrote:

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@wellingnorth wrote:

Regarding simple delivery, the new update today suggests that we should be able to see the various size / weight bands on the active listings page, ie:

https://www.ebay.co.uk/sh/lst/active

Is that the case and if so should we be able to see that now or only after the 20th or only if the account has been moved to mandatory simple delivery?

Will it also be possible to edit those bands in the bulk editing page? (ie the page you get to if you select all > edit from the active page)

---

Hi wellingnorth, thanks for your post.

In the announcement we sent, we didn't say the layout of the page would be updated, and that's as much information as we can share for now. However, you won't see any changes before they take effect, which is on May 20th.

Thank you,

Marco

---

Thanks for this Marco I think understand now, I'm not sure I'd read the message as intended.

So the promotional pricing which lets you send medium parcels at the small parcel rate ends on the 20th and only after that point there will be new functionality on the active listings page to show / edit the size / weight bands?

So on or after the 20th sellers should use the active listings page to check their listings for any that are marked medium parcel but could be sent cheaper as small parcels.

---

Hi wellingnorth, thanks for your reply.

The changes that will apply are only the ones sent in the announcement, no more than that, and that will only be from May 20th. Then you can make changes if you want in order to offer better prices to your buyers.

Thank you,

Marco

[kat@ebay]

Hi @caerleon1959 ,

Confirming that the rates are incorrect and this will be fixed as soon as possible. They are working on updating the page.

Thank you,

Kat

[dave@ebay]

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@*violet.sky* wrote:

Thanks but this is very concerning as the fee is still an option to sellers and I've been paying it on 99% of my listings, even yesterday! Why is ebay offering it if its an outdated upgrade? Can I claim my fees back?

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Hi @*violet.sky* 

You will need to speak to customer support on that one. It's possible that its still on listings that have been auto renewing, sometimes they system will allow the option to remain active until you edit or end the listings. If you're being charged you should still get the boost but CS should be able to confirm this for you. 

Thanks,

Dave