@moldosgifts wrote:
marco@ebay wrote:
@moldosgifts wrote:
Not question but a suggestion off extending your delivery/shipping date, due too illness, I recently had over bank holiday weekend sever sickness that resulted in me landing in hospital for treatment, I was forced to pay someone to pack and dispatch my sales. With a facility to extend this date I would not have needed to.
I am a sole trader on my own so if I am ill, ebay want to punish me for that!
A facility that would mirror ETSY's system, I had sale on there extended no problem and dispatched on time on ebay it is not available, Why?Hi moldosgifts, thanks for your post.
We're sorry to hear about that, I hope you're doing better now. I've taken notes of your feedback, and I will be passing this on for you no problem. However, under this exceptional circumstances, you can contact our customer service team if this impacted your account, and they will review that for you to see if further actions can be taken in order to help you with that.
Anything else, please feel free to let us know.
Thank you,
Marco
Thank you so much for you well wishes unfortunately a call to CS was not possible. But i appreciate you passing this forward thank you. perhaps have them take a look at how etsy deal with these scenarios by just extending the dispatch date up to 7 days, which would have been fine for me.
No problem at all moldosgifts, happy to help, I will let them know that as well. If it was only 2 or 3 orders that were impacted, I can send it for review myself, otherwise you'd need to contact our customer service team just when you can, so they can look into it for you.
Thank you,
Marco
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