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@bojangled wrote:

dave@ebay but that’s what I don’t understand, % went down upon receiving automated feedback, you’ve just said it should help? 🤷

Jo

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@bojangled The evaluation is a rolling window, so older positive feedback also falls out of the calculation. Unfortunately, this can sometimes cause the one negative to have a bigger impact if the number of new positives is less than the number that fell off. 

Luckily in your case there is only one negative so it will hopefully be gone soon, and you'll be back to 100%.

Thanks,

Dave 

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