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The new eBay page layout view is making photos darker and misrepresenting listings. The photos below show the image as seen on the listing (left) and on the right is the original overlayed. Last image is 8-bit grayscale uploaded to a listing and compared to the inset (smaller bottom right bar); brightness values above 240 are cropped. No editing was done on the eBay photo editor.
This visual feature/effect is detrimental to color accuracy and likely to result in item-not-as-described claims.
This error occurs in Windows Chrome, EDGE and Android Chrome listings.
@gomimart wrote:
The new eBay page layout view is making photos darker and misrepresenting listings. The photos below show the image as seen on the listing (left) and on the right is the original overlayed. Last image is 8-bit grayscale uploaded to a listing and compared to the inset (smaller bottom right bar); brightness values above 240 are cropped. No editing was done on the eBay photo editor.
This visual feature/effect is detrimental to color accuracy and likely to result in item-not-as-described claims.
This error occurs in Windows Chrome, EDGE and Android Chrome listings.
Hi @gomimart,
Thank you for sharing the examples. It's very helpful to see the comparisons.
There is nothing on our side or your account settings that can change the image in this way. Images can look different depending on the screen the member is using.
I will send these examples on to the team that creates the listing page and the photo upload feature. I will share your feedback and the impact you have seen.
Thanks,
Katie
@goods_delivered wrote:
Hi,
I am going on holiday and have TimeAway set (continue sales) with a vacation note set in eBay messages. I have a return (mistakenly ordered item) due to arrive after I begin my Time Away, does eBay delay all subsequent transactions until my return date ? Or will eBay insist I issue the refund even though i'm away and therefore can't verify its condition when it arrives?
Are ALL eBay transactions automatically delayed until Time Away ends ?
Thanks J
Hi @goods_delivered ,
The timeframes remain the same with cases. The return case will have the normal timeframe so if the item is received back while you are away the refund will still need to be processed.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@shrayandwimmo wrote:
Help needed. where do I ask a question please?
Hi @shrayandwimmo ,
You can just post your question here the same way you have just posted.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@gomimart wrote:
Right click on any listed ebay image (for new page layouts); open it in a new window, and it will have the correct brightness values; regardless of the screen a member is using.
Thank you, I'll add that to the feedback I'm sending over.
Thanks,
Katie
@shrayandwimmo wrote:
So. A buyer has canceled a purchase of which the fees were £96.30. I am happy to refund the buyer in full as long as I am not charged the fees by ebay. Do you know if the fees will have to be paid by me?
Hi @shrayandwimmo ,
Once you cancel the transaction through your eBay account the fees will be credited back to you.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@williabaxte7 wrote:
how doyou remove the google add from the eBay main page ?. Same adds over and over .drive me up the wall. What is the point ,,,,
Unfortunately there is no way to remove the ads, they are built into the site. They should cycle through different ads related to searches you have made.
Clearing your browser cache and cookies might help it refresh but there is no way to hide them.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@bravergrace wrote:
Good afternoon.
In my Seller Overview, Promotional Offers section this month, there are two identically-titled sections , one says:
Featured Shop Monthly Auction Allowance
Recurring Monthly Auction Allowance
Start:1 Jul 2023 at 12:00am BSTEnd:End:1 Aug 2023 at 12:00am BSTUsed/Left:4 / 596ebay.co.ukThe other says:Featured Shop Monthly Auction Allowance
Recurring Monthly Auction Allowance
Start:1 Jul 2023 at 12:00am BSTEnd:End:1 Aug 2023 at 12:00am BSTUsed/Left:0 / 300ebay.co.ukDoes this mean I get 300, 600 or 900 "free" auction listings in this month's allowance, please?
Hi @bravergrace,
This looks to be a promotion. I'm looking into it to get confirmation of this.
Hopefully I can get back to before 3pm but if not I will reply on the other thread on this.
Thanks,
Katie
@shrayandwimmo wrote:
So Where is the "cancel "option on my account please? I have seen the "refund "option on the drop down on the sold page but guessing this isnt the same as cancelling?
Hi @shrayandwimmo ,
Yes this is the option. When you click on the send refund option you will be presented with a page and there will be a drop down at the top to the select the reason for refund where if the buyer wants to cancel there is the option for that. Then fill out the rest of the details to complete the refund.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@lord_and_lady_m wrote:
Hello
I would hope you guys a proactively reading the messages boards.
Why is ebay so dead? it's not the economic situation as most people are seeing there sales stay the same on other platforms.
I had 3 consecutive days last week with zero sales.Ì€ Now call me a cynic, but then suddenly I got a flurry of sales in, just enough to cover the ebay subsciption for the month on the exact day the payment was being taken.
There is definitely something going on and I wonder how long it will be before ebay can admit there is something broken somewhere?
Hi @lord_and_lady_m ,
We have been reading the posts in the different forums and have been reaching out to the relevant teams to make them aware of these reports. We have also been looking into any issues that may be causing a widespread drop in sales. While there are tech issues on site there is nothing that would be causing an account wide drop in sales.
We don't block or unblock items in any way unless they breach a policy for example. We definitely wouldn't be allowing enough sales to cover the cost of subscriptions and then blocking items again.
We will continue monitoring these threads and we will of course update them if we find any bugs that could be causing issues for sellers.
Thanks,
Dave
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