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Buyer bought 3 items on 17th June, I sent together on the same day using a RM label bought via ebay - so there was a 'tracking' number.
Ebay say:
If you dispatch on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you've got nothing to worry about.
RM decided not to deliver until 29th June, as the 'tracking' number is only a delivery scan, I have no idea if this was because they tried a few times, the buyer was left a card and had to collect from sorting office, or because RM are next to useless at the moment.
So I have my first late mark (or 3?) for as long as I can remember. Why? According to ebay "If you dispatch on time and upload a validated tracking number .... you've got nothing to worry about." I did both those things.
Also when I get the report, they can't seem to decide if I am being marked down for not dispatching on time (there is 'tracked' proof that I did) or RM not delivering on time.
It really does need to be clear if we are being marked late for despatch time or delivery time.
@kempseykate wrote:
Buyer bought 3 items on 17th June, I sent together on the same day using a RM label bought via ebay - so there was a 'tracking' number.
Ebay say:
If you dispatch on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you've got nothing to worry about.
RM decided not to deliver until 29th June, as the 'tracking' number is only a delivery scan, I have no idea if this was because they tried a few times, the buyer was left a card and had to collect from sorting office, or because RM are next to useless at the moment.
So I have my first late mark (or 3?) for as long as I can remember. Why? According to ebay "If you dispatch on time and upload a validated tracking number .... you've got nothing to worry about." I did both those things.
Also when I get the report, they can't seem to decide if I am being marked down for not dispatching on time (there is 'tracked' proof that I did) or RM not delivering on time.
It really does need to be clear if we are being marked late for despatch time or delivery time.
Hi @kempseykate ,
In order to appeal the late deliveries there needs to be tracking showing on time delivery scan or an on time dispatch scan. This type of tracking that you currently have does not provide a dispatch scan so cannot be used by the support team to appeal a defect.
Thank you,
Kat
@returns_andexdisplay wrote:
How are small business which ebay supposedly champion and support like we keep getting told at live events meant to take any time off and deal with returns?
If returns come back while away ebay will automatically refund and then hit accounts with defects which can cripple a small business for up to 12 months. Process the refund but then come back to used and damaged items as ebay buyers have a reputation of abusing the returns process.
Returns are difficult for us to make a judgement on because we never see the item in question. I understand that some buyers can of course try to abuse this process. To help with this you have 30 calender days to appeal any case which should hopefully help with anything opened while you're away.
I will reach out to the policy team to see if there's possibly a way to work the time away settings into the timescale for returns. This might be something that could be rolled out as part of future process improvements.
Thanks,
Dave
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