Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
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Our eBay Community Team is made up of kat@ebay , dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
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Many thanks,
Your eBay Community Team
@ccla3379 wrote:
Hi there,
I had a good, fast, response to a phishing message circulating inside the eBay messaging system and was wondering if it might be at all possible for the system which scans and recognises exchange of personal details between buyers and sellers could also be trained to pickup when people are pretending to be the eBay support team?
Just a thought. Keep up the great work.
Hi @ccla3379
I'll pass this suggestion on to the site team. To be honest I'm not sure how that system works to identify the exchanges on PMs but there might be the possibility it's something they can utilise in the future.
Thanks,
Dave
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@technthread wrote:
Will eBay consider feedback notifications? I would find it useful and it should increase feedback participation. Anyone who doesn’t want it could just turn it off. Thanks
Hi @technthread
The system sends messages to buyers if they haven't left feedback for a completed transaction. Notifications could help as a way to encourage buyers to leave some more regularly. I've sent this over to the team to review.
Thanks,
Dave
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