Weekly Chat with the eBay Community Team- 03.04.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of dave@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[ducatimondo]

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dave@ebay wrote:

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@best-range wrote:

When can we expect to be able to pay for Royal Mail labels on ebay via the balance in the seller account same as with all the other couriers labels & not via PayPal only ??

Many sellers no longer use PayPal or have closed their accounts not mentioning the frequently reported tech problems associated with this. 

It seems strange that all the other postal labels can be paid for using seller balance or cards but not Royal Mail labels.

From ebay help pages:

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Hi @best-range 

I know this is something thats being looked into. Unfortunately I don't know if or when there are plans to roll it out.

I mailed this to the shipping to see if I can get an update and Ill let you know as soon as I hear back.

Thanks,

Dave

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Where can we find the setting to change it to buy labels from the seller funds instead of Paypal.

I did read about this on a help page the other day and this has reminded me to ask, as it is a pain having to keep topping up the Paypal account for this.

Cheers
Russ

[dave@ebay]

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@lincolnshiremarine wrote:

Good afternoon Marco

Since the 20th March 2024 I have not been able to access the weekly chat via my normal route.  I can only see on my screen the weekly chat from 20th March 2024, and last week when I went to access it, only 20th March was showing, no Live Chat, despite it being the correct day and time.  Today the same thing has happened and I am having to access this chat by doing a google search and going around the houses to access it.  

Can you advise what has happened please as it is not showing on my own ebay pages to access it

Best wishes

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Hi @lincolnshiremarine 

You should be able to access it by going through the help from the community tab at the top of every page?

I also just checked the featured posts and looks like it hasn't updated correctly. Ive forced a refresh so it should be showing correctly for you now. 

Thanks,

Dave

[dave@ebay]

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@louisianna wrote:

Hi,

Last week I asked if someone could explain to me the point of having a cut off time, as nothing changes from the buyers end.

I was told I had asked this question the week before, but what I had asked the week before was regarding holiday settings. 

For example today my cut off time is 2pm, and Thursdays are not a dispatch day. Yet past 2pm the buyer is still shown Friday as the first delivery date, even though it wont be dispatched until Friday,

I honestly just dont see the point of stipulating a cut off time. This is especially frustrating at bank holiday times.

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Hi @louisianna,

Apologies that was my mistake. 

The calculation takes the account history into consideration, this can affect how the dispatch times are shown. The latest delivery date should better reflect the overall delivery time though.

Thanks,

Dave

[dave@ebay]

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@ducatimondo wrote:

Good afternoon Team,

Why is the featured post at the side of the message board still the weekly chat from 20th March and not this week's?

Thanks
Russ

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Hi @ducatimondo 

The featured posts didn't update correctly. It should be showing now.

Thanks,

Dave

[dave@ebay]

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@wardrobe4clearance wrote:

I am in desperate need of help. I made my eBay account as I needed to quickly make sells I needed funds urgently. When making the account I just used a random name and date just for the sake of quickly making an account (am sure a lot of people can relate). Everything was smooth I connected my eBay to my actual bank account of course. I made my first sell and eBay was giving me my money no problem. My nightmare began when out of the blue eBay asked me to confirm my details or I won't get paid. I then thought "ok I need to put my actual details". I tried SO many times and honestly you guys need to talk to you IT department because this does NOT work. I work with computers myself so I'm very much competent. 

Every since then (months ago) eBay has kept all my funds which I made from my buyers, which is a lot of money. This has put me in difficult financial situation as the whole reason of time selling my clothes was to get urgent funds. I came on here to get help after a thousand attempts. I got a call and we went through this for 2 days! After the second day sorting this, the eBay employee who'd had returned my call said that this was sorted and I'd get my money in my bank in a few days just like the old days. I said thank you perfect. I knew something wasn't right though as nothing was confirmed no email nothing on eBay to just verify that my situation is sorted. I went back on eBay and never got my money. The red sign still comes up on eBay saying I need to verify my details! When this was done before! EBay even got the IT department involved!!

Alright so this is the second time I'm coming on this because I was lied to the first time so I'm begging for this to actually genuinely get sorted out. I am kindly asking for a call like last time as this is something that can't get sorted over the phone. PLEASE. EBay can't honestly be telling me that they are choosing to take my money from me. 

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Hi @wardrobe4clearance 

Unfortunately this isn't something we can help with here. We don't have access to the payments systems , you will have to go through Customer Support for these types of issues.

You can reach out the them here and they will be able to help. 

Thanks,

Dave

[dave@ebay]

Hi @ducatimondo 

The guys on the outreach teams will call the main number on your account when reaching out to you. It sounds like you have have phone updates selected in your marketing and communication preferences.

If you untick phone updates and promotions in the Marketing Communications section here it will stop them using that number. You can tick the option for emails and they will usually mail you to arrange a call.

Thanks,

Dave