Weekly Chat with the eBay Community Team- 03.01.24 @2pm

[community-team@ebay]

Hi everyone,

Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support. 

How the chat works:

• The chat will open at 2pm and will remain open for new questions until 3pm each Wednesday.
• We will answer the questions chronologically and will reply after 3pm if needed.
• To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply.
• We will reply quoting your question.

• This chat is designed to provide quick replies from eBay employees on subjects we can assist you with publicly. 

Rules:

• One question per reply. If you have multiple questions, please do multiple replies.
• Follow the community guidelines, which can be found here. 
• Your reply must contain a question. Please do not reply to another members question with an answer. Replies with no questions may be removed to help with the reading of this thread.
• This thread will close in one hour, so please open a discussion thread and @mention our team if your question is in-depth, ongoing, or more of a general complaint. This way, we can reply to you in a way that is most beneficial to all.

If you missed the weekly chat time, please ask your question in the community boards and tag us, or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[kempseykate]

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marco@ebay wrote:

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@kempseykate wrote:

Evri's postcodes for remote areas include AB35-AB38, AB53-AB56.
https://www.evri.com/location-charge-postcodes

I have a rate table that includes an extra charge for ALL areas that are options on ebay.

Recently I had a sale to an AB54 postcode - so there is a remote charge of 2.75 for this postcode by Evri.
Unfortunately ebay just charged buyer the regular postage, without the extra that I had set up for remote areas. I checked the listing to make sure I had set it up correctly - I had.

I contacted livechat and eventually had a response (in the usual gobbledegook) which suggests that ebay only add in postcodes in the Highlands and Islands region and AB54 is not in the Highlands.

If you look at the Evri link, the remote charge applies to areas in Scotland other than Highlands and Islands (in fact, they don't use that term for any of the remote regions). I would have been buying the Evri label via ebay/Packlink, so surely the ebay list should include ALL the areas that Evri have a remote charge for?

I do not need this specific case to be be forwarded to 'the team' as I have already had the usual 'everything is working as it should be, there is no glitch' response. What I would like to know is are there any plans to make the ebay list compatible with the Evri (and other couriers) list?

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Hi kempseykate, thanks for your post.

Could you please confirm the item number, so I can review that for you?

Thank you,

Marco

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Marco, as I said, it has already been reviewed, and in the response  I was told ebay only use Highlands and Islands postcodes in the rate tables, NOT the full remote area postcodes that the couriers use.

My question was do ebay plan in the future to add ALL the remote area postcodes to the rate table to match the  couriers. 

[bennotbill]

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katie@ebay wrote:

Hi @bennotbill,

Discussing moderation actions is against our community guidelines.

If you would like to appeal a decision made by our teams, please private message me or email

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That's the reply I fully expected. Just to add appeals are always pointless as getting a reply takes longer than the restriction .

[anita@ebay]

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@boro006 wrote:

Hello

Can I ask about the situation regarding ebay supplying more info to the tax man as off January 1st in the UK. Is the information given as of Jan 1st or backdated for a certain time or is tax year?

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Hi @boro006, thanks for your post.

This should only affect new accounts in 2024 and all accounts in 2025, who pass a yearly sales threshold on eBay.  

However, if you do have any more questions at the moment, we recommend that you consult HMRC or

a tax advisor.

Thanks,

Anita

[anita@ebay]

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@coopers-direct wrote:

Thanks for the response perhaps I was not clear in my question, it is in relation to business buyers requesting a VAT receipt, as I cannot see any VAT information included on the purchase history emails or within the purchase itself.

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@coopers-direct, that's not an option at the moment, however, I will pass on your feedback.

Thanks,

Anita

[contessa35]

Thank you for the update, Marco. I really hope that collectable fashion dolls etc. don't fall into some new restricted category - I can't see why they should as any new safety laws (regarding UKCA vs CE for example) were effectively nullified for these types of goods by the UK government in August 2023 (hitherto, they'd said UKCA would replace CE, but only from the end of 2024, so still a way off anyway). But in August this was altered to say that CE or UKCA would both be acceptable, either one on its own or both, indefinitely, as they seem to signify the same level safety compliance anyway. CE was in effect since 1993 and had caused no problems and also didn't need to be applied retrospectively to older goods that pre-dated it. At least, that's my admittedly-limited understanding of it from the perspective of a buyer, anyway.

The strange nature of the issue (a total lack of the UK's existence in the country lists on affected categories) makes me hope it's just a bug and not an intentional block by eBay - the latter would be a problem as many collectible dolls were made by companies which didn't really have the resources to set up distribution in the UK and so concentrated on the US market (most were US companies in any case). Therefore many UK-based sellers just don't have them to offer.

[boro006]

Does ebay automatically pass earnings to HMRC when you pass the £1000 threshold, trying to do a tax return at the moment!

[eshopforce01]

It's nice to receive a message with the outcome of a report.

Nice feature.

[darth_baggins]

Marco, what about the Inventory feature? I've got products in there that I created many years ago.

[marco@ebay]

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@kempseykate wrote:

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marco@ebay wrote:

---

@kempseykate wrote:

Evri's postcodes for remote areas include AB35-AB38, AB53-AB56.
https://www.evri.com/location-charge-postcodes

I have a rate table that includes an extra charge for ALL areas that are options on ebay.

Recently I had a sale to an AB54 postcode - so there is a remote charge of 2.75 for this postcode by Evri.
Unfortunately ebay just charged buyer the regular postage, without the extra that I had set up for remote areas. I checked the listing to make sure I had set it up correctly - I had.

I contacted livechat and eventually had a response (in the usual gobbledegook) which suggests that ebay only add in postcodes in the Highlands and Islands region and AB54 is not in the Highlands.

If you look at the Evri link, the remote charge applies to areas in Scotland other than Highlands and Islands (in fact, they don't use that term for any of the remote regions). I would have been buying the Evri label via ebay/Packlink, so surely the ebay list should include ALL the areas that Evri have a remote charge for?

I do not need this specific case to be be forwarded to 'the team' as I have already had the usual 'everything is working as it should be, there is no glitch' response. What I would like to know is are there any plans to make the ebay list compatible with the Evri (and other couriers) list?

---

Hi kempseykate, thanks for your post.

Could you please confirm the item number, so I can review that for you?

Thank you,

Marco

---

Marco, as I said, it has already been reviewed, and in the response  I was told ebay only use Highlands and Islands postcodes in the rate tables, NOT the full remote area postcodes that the couriers use.

My question was do ebay plan in the future to add ALL the remote area postcodes to the rate table to match the  couriers. 

---

Thanks for your reply, kempseykate.

I will double check this for you, and I'll reply here to you again by the end of the day to confirm this.

Marco

[contessa35]

A completely separate (and probably stupid, sorry!) question from me now - but hopefully easy to answer. I notice in the eBay Community Forums that in the member-to-member support section (sorry if I mangled the name), I see no reply buttons on the posts, so I am unable to participate in the rare event that I could add something helpful! What am I missing? I clearly have overlooked something. Other sections of the forums that I've looked at do allow me to participate.

[anita@ebay]

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@boro006 wrote:

Does ebay automatically pass earnings to HMRC when you pass the £1000 threshold, trying to do a tax return at the moment!

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@boro006, what we can currently say is that, due to new legislation , it will require eBay to report a user’s sales to HMRC.

We may have more information that will be shared to users soon. However, as we are not tax experts, we always advise you to contact your tax adviser. 

Thanks,

Anita

[katie@ebay]

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@contessa35 wrote:

A completely separate (and probably stupid, sorry!) question from me now - but hopefully easy to answer. I notice in the eBay Community Forums that in the member-to-member support section (sorry if I mangled the name), I see no reply buttons on the posts, so I am unable to participate in the rare event that I could add something helpful! What am I missing? I clearly have overlooked something. Other sections of the forums that I've looked at do allow me to participate.

---

Hi @contessa35,

Thank you for your question. This part of the community allows for community mentors to reply to members who are coming from the help pages with questions.

Only the original poster and community mentors can reply. You can see more on the community mentor programme here.

Thanks,

Katie 

[boro006]

Is that from January 1st 2024?

[eshopforce01]

Hi,

When i list, i want to select the category, eBay doesn't suggest any categories anymore.

[contessa35]

Thank you Katie, that explains it - I hadn't realised that was how it works! My mistake.

[anita@ebay]

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@boro006 wrote:

Is that from January 1st 2024?

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@boro006, that's correct.

Thanks,

Anita

[boro006]

Sorry Anita, you have been very helpful and I appreciate you are not tax experts. Can i just clarify - is that reporting sales to HMRC that are sold from January 1st onwards?

[truly-personalised]

Hi

It would be really useful if Ebay had a bulk way to edit variations. For example, I have 500 listings and I would like to remove 2 words out of each variation. I can't do it one by one it would take forever.

[anita@ebay]

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@eshopforce01 wrote:

Hi,

When i list, i want to select the category, eBay doesn't suggest any categories anymore.

---

Hi @eshopforce01, thanks for your post.

I just tested and wasn't able to replicate the issue. Does it happen on the eBay app or full site on PC/laptop? What item are you trying to list? 

Thanks,

Anita

[eshopforce01]

on PC.

Chrome and Firefox.

Video games and clothes.

I used to type "levi's Jeans Men's".... and get suggestions.