Weekly Chat with the eBay Community Team- 03.01.24 @2pm

[community-team@ebay]

Hi everyone,

Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support. 

How the chat works:

• The chat will open at 2pm and will remain open for new questions until 3pm each Wednesday.
• We will answer the questions chronologically and will reply after 3pm if needed.
• To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply.
• We will reply quoting your question.

• This chat is designed to provide quick replies from eBay employees on subjects we can assist you with publicly. 

Rules:

• One question per reply. If you have multiple questions, please do multiple replies.
• Follow the community guidelines, which can be found here. 
• Your reply must contain a question. Please do not reply to another members question with an answer. Replies with no questions may be removed to help with the reading of this thread.
• This thread will close in one hour, so please open a discussion thread and @mention our team if your question is in-depth, ongoing, or more of a general complaint. This way, we can reply to you in a way that is most beneficial to all.

If you missed the weekly chat time, please ask your question in the community boards and tag us, or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

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@truly-personalised wrote:

Hi

It would be really useful if Ebay had a bulk way to edit variations. For example, I have 500 listings and I would like to remove 2 words out of each variation. I can't do it one by one it would take forever.

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Hi @truly-personalised, thanks for your post.

That's a great suggestion. I will pass it on to the relevant team, so it can be taken into consideration for future updates.

Thanks,

Anita

[truly-personalised]

Sorry another question. When inoutting the tracking number to an order from Royal Mail, we used to be able to just copy and paste from RM, but now Ebay wonlt accept spaces in the number so we ahve to remove all the sapces. I don't understand how it used to accept it as it came from RM but now we have to remove spaces, it is quite time consuming for something which you used to do.

[anita@ebay]

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@eshopforce01 wrote:

on PC.

Chrome and Firefox.

Video games and clothes.

I used to type "levi's Jeans Men's".... and get suggestions.

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@eshopforce01, looking at your screenshot it seems that you are revising a listing that already has a Video games category, so it won't prompt a new category.  If you start to create a new listing and type in 'Levi's Jeans Men's', it should recommend you a category 'Clothes, Shoes & Accessories > Men > Men's Clothing'.

Thanks,

Anita

[anita@ebay]

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@truly-personalised wrote:

Sorry another question. When inoutting the tracking number to an order from Royal Mail, we used to be able to just copy and paste from RM, but now Ebay wonlt accept spaces in the number so we ahve to remove all the sapces. I don't understand how it used to accept it as it came from RM but now we have to remove spaces, it is quite time consuming for something which you used to do.

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Hi @truly-personalised, thanks for flagging this.

I will pass this on to the relevant team and hopefully this is something that can be improved.

Thanks,

Anita

[marco@ebay]

Hi kempseykate, thanks for waiting.

No plans at the moment for this, but I've just flagged this interanlly. So, this will be taken into consideration for potential future updates.

Thank you,

Marco

[marco@ebay]

Hi darth_baggins, thanks for your reply.

Their account don't have this feature available, which is why I didn't suggest it, but thanks for flagging this with me.

Thank you,

Marco