returns

[abalmoe]

Hi, i have opened a case for a return, the seller accepted it and has given me an address in china that does not exist

[abalmoe]

i have messaged the seller and he said remove the neg feedback and he will give me a refund

[hettsville]

I'd get a callback from customer services.

Here's a link.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

[sml192]

Was the item sent from China originally?  If it was sent from a UK address then it only needs to be returned to an address in the UK.

The seller needs to provide a prepaid return label, you don't need to pay for the return. 

If you don't receive a prepaid return label then you can 'Ask eBay to step in and help' when that option appears (3 business days after the return request was opened) and they will then force the refund.

It is always best to refrain from leaving feedback until any dispute is resolved. 

[goidor]

dont remove the neg they still wont refund