eBay Return — Seller Refused Parcel

[misiak199000000]

Hi everyone,

I returned an eBay item that was not as described using the eBay-provided shipping label. Royal Mail shows the seller refused to accept the parcel, so it’s being returned to me, eBay shows delivered to the seller. eBay said they will wait 3 days for the seller to issue a refund and then will issue it automatically if the seller doesn’t respond. Has anyone experienced this? Can I safely accept the parcel when it returns, and will eBay still issue my refund? Thanks!

[papso22]

Attempted delivery is good enough for ebay to force a refund, whether you accept the parcel or not.

[misiak199000000]

Ebay refuses stating they need to wait 3 working days

[style_wise]

Yes. eBay counts incomplete deliveries as a 'delivery' (e.g. maxed out delivery attempts, refused, left uncollected). So by eBay's thinking have;returned the item and will receive a refund.

[papso22]

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@misiak199000000 wrote:

Ebay refuses stating they need to wait 3 working days

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They have to allow the seller time to refund voluntarily before they step in.

[misiak199000000]

what if they ask to send again and the same issue?

[papso22]

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@misiak199000000 wrote:

what if they ask to send again and the same issue?

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That would not be part of the money back guarantee process so would not affect your current open case.