Stopping sellers using Evri

[albionhillcollectables]

I am sure there will be many like me who are bemused how Evri are still in business.  I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.

I just did a Trust pilot search on Evri UK their one star rating from from 830 reviews is 97% one star, thats not a typo 97% one star.  Everi.co.uk have 3069 reviews on there which are slightly better only 96% one star reviews.  To put this into actual numbers of the 830 reviews  805 were 1 star and of the 3069 reviews 2,946 were 1 star.

So of the 3874 total reviews 3751 were 1 star .  Obviously e-Bay say they can't do anything about it 'as it does not affect their revenue', so the buyers are the only ones who can do anything, by not purchasing items from sellers who ship with Evri.  Sadly that will be part of my check from now on, ship with Evri I will buy elsewhere.

[maisiemoo1522_0]

I get that I'm the same, depends what day or direction I'm going and how many I have to send as to what service I use, although I never use RM because of the amount of parcels that have gone missing over time, zero tracking on basic 2nd class and the inconvenience to claim a refund, so for the few pence more I use Yodal or Evri tracked and never to date had a problem as a buyer or seller

[siadzad_khtk9o]

Well alot of us do put on there what postage service we are using. I mean how do you think we feel when we have to charge a fortune for postage. Also we get petty buyers who want to buy stuff for nothing and don't understand with have to pay charges to ebay. We then wrap your parcel neatly and send it. If you think you suffer think again. It's the seller who gets the rough end. It's not our fault your postage service is rubbish in your area. How about you message the person first before you buy the item. It's quite simple really. 

[1394doug]

I have had enough. I will pay the Amazon surcharge, unless eBay provide some way of filtering out stuff delivered by Evri. Every other courier manages to deliver on time. Evri are the only courier so far to repeatedly fail to deliver stuff and then refuse to accept responsibitly, give your notice of delivery in terms of minutes making it unrealistic to be on the premises to receive the goods and if you make it, they then claim they tried to deliver when I know for a fact I was on the premises. Repeated claim to have delivered stuff which coincidentally turns up on the very last opportunity to deliver before it is returned to the vendor. I have had enough. eBay take note, unless you provide definite ways of avoding Evri I am done with you.

[maisiemoo1522_0]

I understand your frustration, although personally I have only had one problem with them in 5 years, maybe you could message the sellar and ask if you purchase would they use a different carrier 

[steve648536]

Thanks I always do now I contact every seller I want to purchase from if the seller only uses Evri & no one else, I buy from other sellers that use royal mail or DPD.

[sizzler27paul]

Personally I have no desire to stop anyone from doing anything they wish. The fact is what makes me angry is the fact many vendors don't allow my freedom of choice. They do all sorts of things to hide the fact they use EVRI and that takes away my option to not use vendors who use EVRI which is my choice. They actively hide the fact they use EVRI because they know how people feel about them. All I'm asking is give us a choice. Repeatedly here you see that there are areas where EVRI are as good as any other courier but there are also areas where Royal Mail are the best option. Take my area, Royal Mail - great. Evri - Don't ! they are abbysmal, truly they are. Vendors should give options because of this. I completely believe there are areas where Evri are a good option because more often than not it's down to the individual driver but vendors should understand this and be completely open about the courier they use and they aren't. They don't want to give alternatives so they hide behind " oh we use speedpak" and other answers that conceal the fact they use Evri and I have to add that most vendors are open about using Royal Mail or DPD or any other courier except when they use Evri, this they choose to hide. Why do you think that is ?

[maisiemoo1522_0]

I totally understand what you're saying, personally me I don't hide the service I never use RM but if someone asked me to then I would, for me Evri and Yodel to date have been faultless whereas prior to using them RM was far from great, and for the few pence more on Evri and Yodel you at least get it tracked. I have stopped using a seller because they only use RM and had 2 parcels go astray. I can also understand why for convience sake some sellers choose a specific delivery company as well, I'm fortunate that I have all 3 within a 2 min  walk.

[maaleksa_21]

I have never had any lost item with Evri. I have had at least 5 packages lost with Royal Mail and for 3 no refund . I am here to find out if eBay has stopped working with Evri or Inpost as these do not appear as an option for a seller ? Any suggestions? Royal Mail is so expensive and unreliable...

[gazzer666]

Evri is doing a much better job than RM for us. 
No item not arrived and all items have arrived intact, 

RM - 1st item - postage underpaid BUT I had to wait 2 weeks to get card /pay/recieve item
2nd item not arrived at all
Item arrived today damaged. 

My daughter sent my Dad's birth certificate (issued in World war 2 & has survived) to get him a passport. She sent it fully tracked - collection at our front door. She had to order a new birth certificate (expedited) to send to passport office. RM has refunded (quickly) the 1st lot of postage & the cost of the new birth certificate. She had to send new one tracked again - quite stressful & inconvenient - Dad now has new passport though 

[kempseykate]

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@sizzler27paul wrote:

Personally I have no desire to stop anyone from doing anything they wish. The fact is what makes me angry is the fact many vendors don't allow my freedom of choice. They do all sorts of things to hide the fact they use EVRI and that takes away my option to not use vendors who use EVRI which is my choice. They actively hide the fact they use EVRI because they know how people feel about them. All I'm asking is give us a choice. Repeatedly here you see that there are areas where EVRI are as good as any other courier but there are also areas where Royal Mail are the best option. Take my area, Royal Mail - great. Evri - Don't ! they are abbysmal, truly they are. Vendors should give options because of this. I completely believe there are areas where Evri are a good option because more often than not it's down to the individual driver but vendors should understand this and be completely open about the courier they use and they aren't. They don't want to give alternatives so they hide behind " oh we use speedpak" and other answers that conceal the fact they use Evri and I have to add that most vendors are open about using Royal Mail or DPD or any other courier except when they use Evri, this they choose to hide. Why do you think that is ?

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I always use 'other courier' option, not because I am trying to hide anything, but because it's the only option that is useable for me.

For instance, if I have an item that's Large Letter, then I will probably use RM - but if someone buys a couple of those items, and it becomes a parcel it will most likely go via Evri, because that's the most convenient one for me to use (not to mention the fact than their service is way better then RM!). There is no postage option 'RM if one item, Evri if more than one' so 'other courier' it is. Aslo, I used to have a rate table set up so that buyers in 'remote' areas paid the surcharge (sending via Evri), but ebay's remote area list doesn't tally with Evri's, so now I just leave postage at one price and if it's a 'remote' address then it goes RM, but others will go Evri.

[maisiemoo1522_0]

Yep I agree for me as well, I never unless requested use RM

[bidleybosh]

Almost all my EVRI deliveries arrive, albeit a bit late sometimes, The problem is when it does go wrong getting anything done about it is impossible. The call service asked me for the last eight digits of the tracking number then before I finished entering them it said "Good news your package is on its way" This is after twice being told it was delivered and also that it had been returned to the sender. No way of talking to a human and E bay are as evasive with a chatbot that takes you around in circles. Once E bay close a case you can appeal it but they just come back and say they have reviewed it and the decision stands.

EVRI need to put up prices and improve their quality and E bay need to be more responsible.

[maisiemoo1522_0]

Fortunately I've never had a problem so not had to experience the system, I believe unfortunately customer service is failing everywhere, and even if they increased their prices it wouldn't change that because it would be considered a need to because of things going up rather than to improve. My son works for Evri so I know quite a lot about their expectations !! I also agree some drivers are quite slap dash as well, but missing parcels sometimes happen before the driver even gets them.

[b3006062009]

Good a place as any; to vent our frustrations.
If you are lucky and live in an area with responsible delivery folk, all
well and good.

Rural North Shropshire is not one of those places.

Royal Mail is crazy - in August 2024 they failed to deliver 3 bank cards,
and most of the letters, when arrived, were 3 weeks after the letter date,

Most recent event was a new Passport.
They (PO) failed to send the tracking number, after chasing, there was a
photo, and thankfully a week later the passport recovered.

DHL, Amazon, seem ok, ALL DOWN to the delivery driver.

For eBay it is MOST IMPORTANT that buyers get a CHOICE of carriers.
I'll willingly pay extra to improve chances of delivery and save all the
hours of CHASING HASSLE.

My next beef is about 'country of origin' - CE means China Export - often
hiding behind a UK business. Beware.

[maisiemoo1522_0]

Totally agree some of it is down to the drivers both good and bad, for me luckily I have good and no problems to date. PO are shocking and I try and avoid at all costs, I don't often get post so when I do it's something specific and 4 important things have never arrived, one of them being my voting papers. As a seller I will always allow a buyer to request a change of carrier if they're not happy with who I have selected.  CE interesting I never realised that so thanks for the heads up on it

[sagr2519]

"My next beef is about 'country of origin' - CE means China Export - often
hiding behind a UK business. Beware."

CE with a gap between the letters mean EU conformity, and is recognized in the UK as equivalent to UKCA.

https://www.gov.uk/guidance/ce-marking

However, as you noted, there's a very similar symbol with the letters closer together, and that's China Export, at least according to most Google results. The European Parliament don't consider the Chinese CE to be legitimate.

For country of origin, look at the photos. PRC is China, as are any names of cities within China, but most products will explicitly say "made in China".

Often the product is in a warehouse in the UK with a Chinese company listing it on eBay, or a UK business selling it. 

So much manufacturing nowadays is in China, you can't avoid it, but at least it should be certified to UK/EU standards. The European CE marking, if genuine, is a good sign.

[sponge-face]

my local Evri team are excellent imo,so much so that they can expect a beer at xmas from me.

this is in heanor ng area.

obviously i havent started a thread about it,why would i if im happy.

tbh all my local couriers seem to be on the button nowadays and i appreciate all my current ones.

[keith1955guns]

Evri started of as, Grattan Mail Order and initially focused on home delivery. Over the years, it expanded its services, launched new initiatives, and became one of the UK’s largest dedicated parcel delivery companies,, then rebranded as Hermes and rebranded again as Evri. No company rebrands if its doing well, that's a fact as it costs millions to rebrand a company, this was due to share holders loosing money, its nothing to do with trust pilot, it was due to their failings, that's how business work.

[b3006062009]

Well spoken.

[nigel_paul_wright7557]

I used Hermes for 2 heavy parcels as they were very cheap.

Both parcels were damaged on delivery and I had to return both.

So 100% fail.

I have bought a few items that came via EVRI and they always take a few days longer than RM do.