15-05-2023 1:22 PM
I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.
I just did a Trust pilot search on Evri UK their one star rating from from 830 reviews is 97% one star, thats not a typo 97% one star. Everi.co.uk have 3069 reviews on there which are slightly better only 96% one star reviews. To put this into actual numbers of the 830 reviews 805 were 1 star and of the 3069 reviews 2,946 were 1 star.
So of the 3874 total reviews 3751 were 1 star . Obviously e-Bay say they can't do anything about it 'as it does not affect their revenue', so the buyers are the only ones who can do anything, by not purchasing items from sellers who ship with Evri. Sadly that will be part of my check from now on, ship with Evri I will buy elsewhere.
18-04-2025 3:45 PM - edited 18-04-2025 3:46 PM
As a seller I have only ever had 1 lost parcel with EVRI I have had many more with Royal Mail.
As a buyer never had a problem with EVRI and they usually deliver faster than Royal Mail. They are even delivering today on a Bank Holiday.
I know many people have a bad experience with EVRI but I have never seen this and fail to see the hate for them.
18-04-2025 3:55 PM
this is my experience as well, and at least they are tracked with Evri and cheaper than RM with no tracking
18-04-2025 5:56 PM
...yeah,...uh huh
21-04-2025 1:24 AM
What annoys me is a listing has fast postage written on it.
Yet when EVRI deliver it the it comes about a week later.
I wouldnt call a week fast !
At least RM get it to me within 2-3 days.
22-04-2025 12:08 AM
I too now " I contact every seller I want to purchase from " about which courier they use or can use. It is NOT convenient and not all sellers respond promptly or at all.
02-06-2025 1:29 PM
same terrible service
04-06-2025 6:27 PM
A significant problem is of sellers stating in the listing that they will use Royal Mail, but then dispatching with Evri – a dishonest practice which is fully supported by ebay. If ebay would make honest delivery information a condition of selling, it would improve buyer experience and confidence.
16-06-2025 2:39 PM
Useless when Evri mark something as delivered when they've only left it on your doorstep without notifying you (and item subsequently gets stolen).
16-06-2025 10:53 PM
If, I have blinkered tunnel-vision, as far as my most trusted courier, Evri, are concerned, it is because, my local guy, having served my area for the last eight years, has NEVER, I repeat, NEVER, lost one of my parcels. He always delivers on time, with a smile; he's mad-busy but will share a joke or a moan with me; these parcels he delivers to me are in pristine, unmolested condition; he follows instructions, to the letter; he respects my property. By stark contrast, the person that delivers parcels in my area for Royal Mail, is a rampant kleptomaniac, who likes to pretend that transit damage happens all the time; he tears the packaging, takes what he wants & delivers the remains, in a Royal Mail "apology" bag. Trust me when I say, he is not sorry. Tracked, or not tracked, it doesn't matter to him. In the 18 months before I figured out his game, I never had a successful perfume delivery via Royal Mail (the sticker they insist on, for flammable materials declaration, let him know before he tore it open, he had something snazzy, to either sell, or butter his missus up with). He took various items of clothing (one parcel, he took the Under Armour top, that I won for four quid, but was sixty quid new, and delivered the three remaining 'no-name' garments, along with the torn packaging, in yet another "I'm not sorry, thanks for all the presents" bag). He took CDs from bundles I won, DVDs from bundles I won - I got to know his tastes, by what he allowed me to keep. He took Rick & Morty things I bought for my nephew. He took a cool pad in the height of summer that I needed to go under my pillow. He even took items from a haberdashery kit - the scissors, safety pins and needle-threader - he let me keep the rest! I had no choice in the courier for my reading glasses from Opulize - he tore the entire corner off the box, he must have taken every pair of the +1.50 glasses out, decided he didn't want/ like/ need/ couldn't sell them, stuffed them back in the box, then jammed the thing wonky in my letterbox, no doubt in an attempt to make it look like the damage had happened at that particular point of delivery. The box is considerably less shallow and wide than the letterbox, it would have easily slid through it & plopped onto the mat. If I didn't have such difficult issues in dealing with stress, I'd have reported him, not to Royal Mail, but to the Police. I still have three, of these tattered & torn items of packaging, in their "apology" bags - I kept the ones I envisaged most likely to have his fingerprints on the INSIDE of them. I realised, all this would prove, is he had his hand in there, not that he stole from me. My only other choice, was to stop using sellers that use Royal Mail. I have since, suffered zero thefts, from any courier - Evri, Yodel, DPD and DHL, in my area, are gods to me. With Evri being the usual, regular one, I have gotten to know Simon, I have gotten to rely on Simon, I have gotten to TRUST in Simon, based entirely on how he behaves towards things that don't belong to him. In fact, his utterly trustworthy nature, earned him a twenty-pound-note in his Christmas card. Now, I cannot trust Royal Mail as far as I could spit, but I'm not going to go around insulting people for using them, when, in their respective areas, they CAN trust Royal Mail. I could accuse them of having blinkered tunnel-vision, for singing their praises. But, I won't, because I am a rational, respectful adult, who accepts, that in the free-world, we all have a choice.
16-06-2025 11:31 PM
My experience of mail is EVRI 100% fail. 2 heavy parcels dropped and damaged.
Royal mail have lost 1 parcel in 12 years.
17-06-2025 7:45 AM
@eternalgazeratstars wrote:I could accuse them of having blinkered tunnel-vision, for singing their praises. But, I won't, because I am a rational, respectful adult, who accepts, that in the free-world, we all have a choice.
Well done you, I should be ashamed 😞
17-06-2025 9:02 AM
people don't have blinkered tunnel vision, if someone has no problems with a company why would they pretend otherwise, the only service I've had a problem with is RM
17-06-2025 6:12 PM - edited 17-06-2025 6:16 PM
I've been following discussion in the sellers section regarding Simple Delivery which has put an end to my modest eBay selling after 24 years but the limiting of choice between Royal Mail and Evri has implications for buyers too - to which I can attest.
I had no issue with Evri/Hermes for the past few years, the local driver knew where I lived and was always on time, his holiday replacement was just as reliable but a couple of months ago, he moved on and since then it has been chaos. Items have been dumped on the doorsteps of a number of houses in the area and one was dumped in an anonymous woodshed (going by the photo) with no GPS information and has never been seen. That wasn't an eBay sale but neither Evri nor the seller were prepared to make good so I made a claim through PayPal and got a refund.
I regularly get notifications that the delivery attempt has failed or the driver could not find the address even though I have my co-ordinates on my account along with a photo of my house and shed - I got another one today, ironically the re-order of the item that went missing previously.
So, with Simple delivery, it will be effectively a coin toss between Royal Mail and Evri from now on with eBay and sooner or later, I'm going to get bored (a euphemism for infuriated) with my deliveries going missing and give up buying on eBay.
Incidentally, the OP mentions Evri's TrustPilot page and I have to say that something looks very dodgy about it. The OP said that Evri had 3096 reviews of which 97% were one star. Well, as of today, Evri has 3,805,109 reviews of which only 12% are one star - 78% are five star - an average of 4.2 stars. So, in the past two years alone, probably the least popular delivery service in the UK, Evri has received over 100 times more reviews than Amazon UK ever has and 50 times more reviews than Amazon US (1.7 stars) and Amazon UK (1.4 stars) combined.
Doesn't that seem odd?