Selling Policy...waste of time ?

[jennycattifer]

As I am currently experiencing a problem with Evri, whose driver refuses to deliver to my home. (rural but ALL other couriers have no problem), I always make sure anyone I buy from wont ship using them.

I felt that with the new seller rules I could be better sure of any seller I buy from will be compliant given they/we are supposed to only ship using a chosen courier and within the timeframe stated in any listing.

I purchased some items from a seller who had clearly listed the courier of choice as DPD so figured that would work out fine, I even left a message on my order to ensure this was the chosen courier.

Later I received a notice of shipping using....Evri.

Seller refuses to reply to messages so spoke with Ebay who inform me protocol must be adhered to and I must wait a further 5 days before starting a claim and then a further 3 days if seller has not responded....before any hope of getting my money back.  None of this was my fault and nobody will help.

Meanwhile Evri has my stuff, seller has my money and I'm left seething and wondering what is the point of a seller policy atall if it can be disregarded at will.

I WILL get my money back so he/she has gained nothing but it is frustrating in the extreme that I am unable to go ahead with the intended job and unable to afford to buy elsewhere until I am refunded.

Each week that goes by now, either as a seller or a buyer nothing seems to go smoothly as it used to do and I keep hoping Ebay will rethink things and either relax or enforce their rules. Having been a member for maybe 25 years I've had enough......

[arkwebus]

Do you know why the driver "refuses" to deliver to your home? Fierce dog?  Loose leopard?  Too rural?  

It is surely something that you could take up with their head office? 

  Our eVri driver is fine and I have no problem.

As for eBay it really seems that "change never benefits the user"  

@jennycattifer 

[ed_58611]

I can well understand your frustration, particularly as you had done the utmost to ensure you had the courier you wanted... or rather, not the one you expressely did not want!

When the Estimated Delivery Date has passed, file an Item Not Received case.

Don't mention any messages or Evri - keep it basic and on point - tracking will prove non-delivery.

[ed_58611]

Apologies @arkwebus 

The above was in response to the OP @jennycattifer 

[jennycattifer]

No it wont....where we are at least, we receive all sorts of messages containing all kinds of excuses, even on occasion 'delivered'..and we have endeavoured to speak with the courier concerned but that is extremely difficult.  Eventually however  an area manager turned up and declared the access to our houses, 'absolutely no problem', but still nothing ever turns up.

But the point is, the seller in question has not used the courier they said they would use in their listing and neither bothered to read my comment at time or ordering.

I do know what to do after the EDD has passed, but that isn't the point in this instance, I have paid for something that will never arrive but have to wait for maybe ten days before I am refunded.

Please note I have not mentioned thje courier or precise words used in their responses to me, only an approximation.

My overall point is why have seller shipping rules if when they are not adhered to are just regarded as apparently no problem atall.

[jennycattifer]

That's nice for you, our previous driver was also superb, went over and above his remit often.  His replacement however apparently refuses to come to our properties because the last 1/2 mile is perfectly accessible track that everyone else easily uses.

Wwe have tried to persuade the courier in question to somehow exclude our postcode from their available ones for delivery but they say that is not possible and that 'any undelivered parcel will eventually be returned to the seller' That is not a solution...their area manager has visited and declared the access no problem atall.  But my problem is with the seller in this instance for claiming to use one courier but then choosing the only one who will not deliver to me...and then ebay for forcing me to wait maybe 10 days for a refund.  Given I went out of my way to ensure that one of my choices were used but this seller ignored me and in fact lied in the listing I feel I should be refunded immediately.

[moldosgifts]

As advised just open a case you only have to wait 4 days open the case for item not received just in the massage you have the opportunity to send in the case state  "order never received" nothing else.

Then once you have you refund use this link Online Customer Service - Report an issue with a seller

The click   The seller has violated one of eBay’s policies  Then click other .

You will need the seller id name this can be found on the feed back. Often sellers can have a shop name different from their actual eBay name. eg shop name fabrics-co ebay name janedoe234.

Then in the message explain they use a different delivery service than they advertise.

If it was a Simple delivery may throw a curve ball as it was ebay that chose the carrier not the seller.

[jennycattifer]

So then,  as I alluded in my previous comment, time for me to stop buying anything atall on ebay, if ebay can override what a seller has listed as their courier of choice.

It would help if sellers responded to messages of course.

That would only every cause enormous problems for me so it's byebye ebay, reluctantly....

(have to say after speaking with an adviser yesterday the fact ebay can override a seller in this way doesn't align with the lady's claim that 'we are just a platform for sellers to use, no more'.  Clearly ebay is quite a bit 'more'.

[moldosgifts]

Don't stop buying on ebay there are 100s of honest seller for every 1 that doesn't follow the rules.

You have just been unlucky.

[icecarmedia]

This particular situation has drastically reduced my 'shiny thang' buying on ebay

Made necessary by ebay applying the rule of 'diddums' when an item has been marked - 'delivered' to a safe place/non-existent porch.

Even after the shipping method was not the advertised one.

Confirmation that ebay do not enforce their shipping policy

LINKY-(p.2 penultimate post)

[jennycattifer]

Ah yes, funnily enough often where I live, quite rural with only two close neighbours....and we all look out for one another re deliveries etc etc.....I've often received a message with a sweet lil picture of my stuff outside someone else's door, which I forgive entirely if it's one of the aforementioned neighbours because all I have to do is walk about twenty steps and there it'll be.  But once or twice the doors in question have been unfamiliar and a local search has proved necessary...either that or a farmer or his wife will turn up and kindly hand over the lost contraband !  Thing is I understand that where we live it looks like the track up here is leading into a deep dark forest but it isn't long before buildings appear.  I AM sympathetic, time's money and all that.... but making sure sellers use the chosen one would be a start. 🤔

[jennycattifer]

Forgot to say, looks to me like the courier beginning with E that I'm not allowed to mention is in cahoots with ebay.  Therefore perhaps they are being chosen for delivery as a default, even as with my latest disaster, when a seller has named his own preference.  That is quite extraordinarty to my mind and offers neither seller or purchaser any reassurance atall....perhaps if this silliness occurs often enough, then accordingly enough folk witll stop buying here and a rethink may be necessary. Thanks for the link...did you receive any replies ?

[icecarmedia]

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@jennycattifer wrote:

making sure sellers use the chosen one would be a start. 🤔

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Careful now, you'll be accused of being one of them entitled avocado on toast munching sorts

Expecting to get exactly what you paid for, how very dare you😂

[jennycattifer]

Well yes, except that as your 'curved ball' comment suggests it could happen any time and is not in either seller or buyer's control.  Too risky for me I regret......

[jennycattifer]

I know right ?  The bar for being an agitating, wee rebel is very low these days...normally I revel in that of course, just not atm. 🤣

[icecarmedia]

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@jennycattifer wrote:

Thanks for the link...did you receive any replies ?

---

Missed that Q.

POST 22 contains the entirety of the conversation

[jennycattifer]

Thanks....only your original comment is visible to me, even though it states 21 of 23 messages or somesuch, which seems odd.  Maybe regarded as out of date ?

[icecarmedia]

@jennycattifer 

C&P

kat@ebay

Community Team

(0 feedbacks) View listings

In response to icecarmedia

‎06-07-2022 3:12 PM

@icecarmedia wrote:

kat@ebay wrote:

@icecarmedia wrote:

Shipping policy states

"Sellers must use the delivery service the buyer selected during eBay checkout."

What happens when a seller breaches this policy?

In my case my latest purchase was not sent by the listed one.

It is now marked "delivered" to a non-existent porch.

Something the advertised (my preferred) delivery company would never do.

Hi @icecarmedia ,

There isn't a policy against sellers for not using the selected delivery service during eBay checkout. There may be circumstances where they sellers are unable to use the service stated. However we do advise sellers to follow through on what they have advertised  as this is part of a better experience for buyers like yourself.

The  eBay money back guarantee would protect against items not being received and you are able to leave feedback of your experience for the seller.

Thank you,

Kat

The 

eBay shipping policy has no enforcement procedures?

When the (known to be unreliable) alternative service marks tracking as "delivered" the MBG is useless.

And expressing one's displeasure in feedback(if it sticks) does not remedy this

Hi @icecarmedia ,

I do understand your frustration with this due to recent experience but no eBay does not enforce this on sellers. Its not a good experience when sellers use a different service than what is stated and it is something that eBay monitors.  However it is not enforced right now but may be a policy that is, in the future.

There can be genuine situations where sellers need to use different service at the last minute and that is also something eBay has to factor in.

Thank you,

Kat

[jennycattifer]

Oh well, it is  I suppose always nice to know one's frustraion is understood.

3 years later and still no enforcement however , so I revert to my original assertion that (this part of at least) selling policy is meaningless unless enforced.

[icecarmedia]

Since being bitten by this lack of policy enforcement,  I no longer roll the dice

Trusted sellers only

OR

If a 'shiny thang' catches my eye

If the listing doesn't offer click and collect I don't buy, regardless of what delivery method is listed