Seller making excuses after purchase of a large electronic item about 18 kg listed buy it now!

[christopher56000]

. . .I bought in good faith a large electronic item yesterday listed "buy it now" for a given price and postage, and once I'd paid for it the seller first said "it's all packed ready for despatch" and then followed it up with assorted various excuses about problems with his work and couriers yesterday, and then today followed it with this message :–

"I can’t sell it like this I’m sorry but it will be all back up on eBay as a hall it’s become too much stress for me"

. . .Do I have reasonable cause to give this seller negative feedback?

. . .I did NOT ask the seller for anything else whatsoever, he kept saying "eBay Simple Delivery causes me all sorts of problems" – I sent out a large parcel of reel–to–reel tapes last Friday weighing about 12 kg absolutely no problems – eBay and Evri have now confirmed delivery of them!

[sml192]

Entirely up to you what feedback you wish to leave but to be fair Simpke Delivery is currentky causing alot of confusion for some people either because they are finding it hard to understand due to eBay's poor implementation and communication or because of the many actual issues that exist with it.

[style_wise]

If someone seems genuinely apologetic & reaches out to be beforehand with an easily understood reason for cancelling, I usually choose not to leave feedback for cancellations. If this doesn't happen, I personally leave a Negative and add them to my Blocked List.

As advised, only you can decide. Maybe looking at the details will help... Are they a newbie? How experienced are they with Simple Delivery? (You can see their sales since April 2025.) Have they sold other large items? Does it seem like they just made a mistake with the price? It sounds like they were genuinely trying to dispatch (packed a large item). That said, I think the time to decide you can't 'sell it like this' is before it goes live, not after it sells. And if I make a price mistake I just pay it and don't tell the Buyer!

[christopher56000]

There doesn't appear to be any more I can do at this stage as it's probably too early to open a case and leave any feedback on it, the seller is simply responding with silly messages, one of which is "Unlucky" and "ha ha", and what's more to the point, he can't spell simple basic words either!

[porte2425]

There are many genuine reasons for not being able to complete a sale. Especially when it comes to bulky and heavy items.

If a seller reaches out and explains the situation satisfactorily (even in bad grammar), then that should be sufficient to just move on. (As long as you don’t have evidence of them lying – like relisting the item for a higher price afterwards, for example.) But if a seller doesn’t let you move on, by not cancelling / refunding you, for example, then that is something they can be held accountable for.

Whenever I decide to give neutral or negative feedback, I write out the feedback in a document, then sleep on it. I review it the next day, and decide whether I still want to post it.

Make yourself familiar with the feedback policy, so you reduce the risk of it being removed by eBay. (But sometimes feedback is removed when it shouldn’t be anyway, because occasionally eBay gets it wrong.)

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@christopher56000 wrote:

There doesn't appear to be any more I can do at this stage as it's probably too early to open a case and leave any feedback on it, the seller is simply responding with silly messages, one of which is "Unlucky" and "ha ha", and what's more to the point, he can't spell simple basic words either!

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If you mean by this post that they are actively mocking you now via messages, then that is something that should not be tolerated. You can even report them in these cases (assuming the messages are being sent through eBay).

[*guinevere*]

I could forgive quite a lot  of that behaviour, but the silly messages would do  it for me, you don't gloat to your buyer about a transaction when you have sabotaged it.

I never tell anyone to leave a neg because I am not the buyer in these situations, but I might be tempted if I received a few of those messages. How old is your seller? Five?

[christopher56000]

If a seller reaches out and explains the situation satisfactorily (even in bad grammar), then that should be sufficient to just move on. (As long as you don’t have evidence of them lying – like relisting the item for a higher price afterwards, for example.) But if a seller doesn’t let you move on, by not cancelling / refunding you, for example, then that is something they can be held accountable for.

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If you mean by this post that they are actively mocking you now via messages, then that is something that should not be tolerated. You can even report them in these cases (assuming the messages are being sent through eBay).

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@porte2425 wrote:

There are many genuine reasons for not being able to complete a sale. Especially when it comes to bulky and heavy items.

If a seller reaches out and explains the situation satisfactorily (even in bad grammar), then that should be sufficient to just move on. (As long as you don’t have evidence of them lying – like relisting the item for a higher price afterwards, for example.) But if a seller doesn’t let you move on, by not cancelling / refunding you, for example, then that is something they can be held accountable for.

Whenever I decide to give neutral or negative feedback, I write out the feedback in a document, then sleep on it. I review it the next day, and decide whether I still want to post it.

Make yourself familiar with the feedback policy, so you reduce the risk of it being removed by eBay. (But sometimes feedback is removed when it shouldn’t be anyway, because occasionally eBay gets it wrong.)

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@christopher56000 wrote:

There doesn't appear to be any more I can do at this stage as it's probably too early to open a case and leave any feedback on it, the seller is simply responding with silly messages, one of which is "Unlucky" and "ha ha", and what's more to the point, he can't spell simple basic words either!

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If you mean by this post that they are actively mocking you now via messages, then that is something that should not be tolerated. You can even report them in these cases (assuming the messages are being sent through eBay).

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. . . Basically yes! He/she did refund some time afterwards – I left neutral f/b and a comment that the overall buying experience from that seller was very unsatisfactory!'

[christopher56000]

He/she admitted "they were four in 2006" again by message – what they were doing trying to sell expensive items of electronic measuring equipment and at the same time showing an appalling lack of maturity over the sale I'm afraid I can't fathom out! (I looked at their past sales and there was several such sold items  in the past, but only 15 sales in total).