Safety Recall

[rosie1820k]

Hi all I have had an email from ebay advising a electric heater i purchased in January is a fire risk. They gave me a link which takes me to the government's website who has advised the item poses a fire risk.

I have got intouch with the seller who refuses a returns label. It has just gone over the 30 days.  What is my next step to get my money back?

[tressygirl]

You cannot receive any refund from the seller or eBay if that 30 day timeline has lapsed.

Contact the manufacturer of the item see what they say,  and if they can help with a refund,  otherwise try your payment provider , you're still in time to try a claim there.

@rosie1820k 

[smashi26]

LOL! You actually think a buyer cannot get a full refund for a defective - nay, dangerous - item they bought because of Ebay's policies?

Not only is this buyer entitled to a full refund they can sue the seller and the manufacturer both.

[myriad*seller]

Just do a chargeback on your debit or credit card (whichever you used to pay for the item)

eBay protection only lasts 30 days

You did not buy from eBay you bought from the seller, so the contract is with the seller, and it is they who must refund you. 

[tressygirl]

Umm,  I was only explaining an item is guaranteed a full refund if within 30 days,  hence the 30 day eBay MBG.

Outside this period,  their only try is with a payment provider or to ask the manufacturer as they're the ones issuing the safety recall message,  and yes,  peeps have received refunds from a manufacturer when an item has been recalled.

@smashi26 

[smashi26]

Quote: "You cannot receive any refund from the seller or eBay if that 30 day timeline has lapsed."

Wrong.

Yes they can. The item is dangerous and defective. Ebay's policies do not apply. Get your facts straight before shilling for a huge, bloated, greedy American corporation.

[tressygirl]

If you look through eBay's policies they do not provide any guarantees on items past that 30 day deadline.

This is the policy so the refund after 30 days is between a seller and a buyer if it's purchased from a Business seller if they offered a warranty  but not from a Private seller.

According to eBay's policy, if an item becomes defective after 30 days of use, you generally cannot return it for a refund under their standard "eBay Money Back Guarantee" as the return window is typically limited to 30 days from the delivery date; however, you may still have options depending on the seller's return policy and the item's warranty information. 

@smashi26

[smashi26]

At what point did the OP mention they bought the heater from a private seller?

And the item did not 'become defective after 30 days of use' it was defective from point of manufacture and sale.

Again, something you cannot seem to understand: EBAY'S POLICIES DO NOT TRUMP CONSUMER RIGHTS OR THE LAW.

It's shills like you who go out promoting Ebay's nonsense who are the biggest threat to consumers.

[myriad*seller]

eBay protection is a bonus offered IN ADDITION to the buyers consumer rights for up to 30 days after the sale

After 30 days the buyer has to get the refund from the seller directly as eBay do not get involved after 30 days as eBay no longer offers additional protection after this time 

[fotherbale]

As you are not getting anywhere with the seller, I would contact the manufacturer direct and follow their advice - in most cases they will accept the return and make the refund, but may require proof of purchase or photographic evidence that you possess the appliance (there are sadly people who will 'try-it-on' when they don't actually have the item that has been recalled).  

Ultimately it is the manufacturer which has issued the recall notice, and it is they who will take responsibility for it. 

The most common way is for them to ask the retailers to recieve the returns and make the refund and they then refund the retailer, but it doesn't look as though your seller is amenable to this idea, and it is probably not worth trying to pursue them. 

I would only consider a chargeback via the payment provider as a last resort if the manufacturer is unable to offer a satisfactory resolution.