Purchased an item (jacket) from an EU based seller via eBay.co.uk
Package was shipped quickly
Package was delivered a few days later.
On opening the package, it was quite obvious that the seller had sent me the wrong item.
seller sent me a jacket but was of a different brand than the one purchased (similar value, but not the item in the listing I purchased).
Contacted seller to start the returns process.
Sellers initial response was to deny the returns request, but later that day the seller did accept the return.
eBay showed as Return Accepted. Seller will provide label by Date.
No label received. I contacted eBay via callback and was informed that the case will be put on hold for 5 days. Will give the seller 5 more days to provide label.
It is now showing the following in my account:
eBay Customer Support has placed the case on hold until Date 2025 to allow time to provide additional documentation. If we need additional information, we'll send you a request by email.
What does this mean for me? The seller in my opinion has already had several days to resolve this or provide a label. What is this extra time eBay are now giving the seller?
