Refund refused

[andy21658]

Hello 

I bought a new 12v caravan battery. It came with " 30 days returns". However after about 50 days I discovered it was fully discharged (without being used), so it was obviously faulty.  I requested a refund and the seller got me to send several photos ( no idea why). He then just closed the request with no explanation. I can't see how to take this any further with him or eBay - can anyone suggest what next? 

Thanks 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can try and claim from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@andy21658 

[andy21658]

Thanks Tressy - do Consumer Rights legalities (beyond 30 days) not have
any bearing ?

[roger_roger_over_and_nowt]

"without being used" sends me alarm bells.

Caravan (etc) batteries are not like car/van batteries.They are leisure batteries.

See :- https://www.caravanclub.co.uk/advice-and-training/technical-advice/batteries/

They need to be slow charged when not in use,if that doesn't happen the acid freezes,buckles the lead plates and kills them.

Did the seller add any advice paperwork on care ?.