Please Help on how I can change postage option!

[streamersdevon]

Please can someone help. Haven't changed anything on my listings and overnight I can no longer send my items as letter but only large letter! I sell greetings cards and only need to sell letter size and literally kills my margins for small sales. When I click change postage there is no option to change it to normal letter just all the more expensive options parcel/tracked etc... any help would be appreciated. Thank you  

[countydurhamsigns]

Mine is exactly the same, I've tried changing the weight/size and makes no difference.

[tressygirl]

It's a technical issue.

I'll tag our community Manager  kat@ebay  who is dealing with this,  and can add your accounts to the tech ticket.

Hope it's sorted soon for you. 

@streamersdevon 

@countydurhamsigns 

[kat@ebay]

Thanks @tressygirl ,

Hi @streamersdevon & @countydurhamsigns ,

There is an open ticket with tech for this issue and I'll add both your accounts to it. Once there is an further update on a fix I will update the threads.

Thank you,

Kat

[sbslbathbombs]

When will this be fixed please?

[krafty-kreations]

Can you add me too please Kat!

[kat@ebay]

Hi @sbslbathbombs ,

We don't have a timescale on the fix.  Once tech provide an update on it being resolved I will share with everyone here.

Thank you,

Kat

[streamersdevon]

Thank you. Much appreciated. 

Ben 

[streamersdevon]

Try yours again, mine appears to be working now!

[kat@ebay]

Hi All,

Tech have been working on the fix. I can see some of you have already mentioned its back working for you. The option for the Royal Mail 2nd class letter should be working now.

Thank you,

Kat

[streamersdevon]

Thank you for sorting the issue so swiftly.

Ben 

[rsac14]

I am having the same issue, looking forward to it being fixed

[kat@ebay]

Hi @rsac14 ,

Thank you for your post.

This issue was resolved last week. The  Royal Mail 2nd class letter should be showing as an option.

Thank you,

Kat

[rsac14]

Thank you, but it wasn’t working yesterday, I’ll have another look later this week

[lionsatnight]

I'm still having postage issues in July, eBay keeps picking the wrong option and there is no way to change it,  it's so frustrating and ruining my ability to sell stuff.

Any advice greatly appreciated.

Thanks

Julie

[rsac14]

Hi, I have been listing mine with a sign off on the listing mentioning that for small items of a relatively low value that they will be sent by regular post and then claiming back the prepaid label through ebay, which tbf they have been very good at refunding.