Please Help on how I can change postage option!

Please can someone help. Haven't changed anything on my listings and overnight I can no longer send my items as letter but only large letter! I sell greetings cards and only need to sell letter size and literally kills my margins for small sales. When I click change postage there is no option to change it to normal letter just all the more expensive options parcel/tracked etc... any help would be appreciated. Thank you  

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Please Help on how I can change postage option!

Mine is exactly the same, I've tried changing the weight/size and makes no difference.

Message 2 of 16
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Please Help on how I can change postage option!

It's a technical issue.

 

I'll tag our community Manager  kat@ebay  who is dealing with this,  and can add your accounts to the tech ticket.

 

Hope it's sorted soon for you. 

 

@streamersdevon 

 

@countydurhamsigns 

 

 

Message 3 of 16
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Please Help on how I can change postage option!

Thanks @tressygirl ,

 

Hi @streamersdevon & @countydurhamsigns ,

 

There is an open ticket with tech for this issue and I'll add both your accounts to it. Once there is an further update on a fix I will update the threads.

 

Thank you,

Kat

Message 4 of 16
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Please Help on how I can change postage option!

When will this be fixed please?

Message 5 of 16
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Please Help on how I can change postage option!

Can you add me too please Kat!

Message 6 of 16
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Please Help on how I can change postage option!

Hi @sbslbathbombs ,

 

We don't have a timescale on the fix.  Once tech provide an update on it being resolved I will share with everyone here.

 

Thank you,

Kat

Message 7 of 16
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Please Help on how I can change postage option!

Thank you. Much appreciated. 

 

Ben 

Message 8 of 16
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Please Help on how I can change postage option!

Try yours again, mine appears to be working now!

Message 9 of 16
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Please Help on how I can change postage option!

Hi All,

 

Tech have been working on the fix. I can see some of you have already mentioned its back working for you. The option for the Royal Mail 2nd class letter should be working now.

 

Thank you,

Kat

Message 10 of 16
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Please Help on how I can change postage option!

Thank you for sorting the issue so swiftly.

 

Ben 

Message 11 of 16
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Please Help on how I can change postage option!

I am having the same issue, looking forward to it being fixed

 

Message 12 of 16
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Please Help on how I can change postage option!

Hi @rsac14 ,

 

Thank you for your post.

 

This issue was resolved last week. The  Royal Mail 2nd class letter should be showing as an option.

 

Thank you,

Kat

Message 13 of 16
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Please Help on how I can change postage option!

Thank you, but it wasn’t working yesterday, I’ll have another look later this week

Message 14 of 16
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Please Help on how I can change postage option!

I'm still having postage issues in July, eBay keeps picking the wrong option and there is no way to change it,  it's so frustrating and ruining my ability to sell stuff.

Any advice greatly appreciated.

Thanks

Julie

Message 15 of 16
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Please Help on how I can change postage option!

Hi, I have been listing mine with a sign off on the listing mentioning that for small items of a relatively low value that they will be sent by regular post and then claiming back the prepaid label through ebay, which tbf they have been very good at refunding.

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