30-04-2025 9:39 AM
Please can someone help. Haven't changed anything on my listings and overnight I can no longer send my items as letter but only large letter! I sell greetings cards and only need to sell letter size and literally kills my margins for small sales. When I click change postage there is no option to change it to normal letter just all the more expensive options parcel/tracked etc... any help would be appreciated. Thank you
30-04-2025 9:44 AM
Mine is exactly the same, I've tried changing the weight/size and makes no difference.
30-04-2025 10:06 AM
30-04-2025 10:12 AM
Thanks @tressygirl ,
Hi @streamersdevon & @countydurhamsigns ,
There is an open ticket with tech for this issue and I'll add both your accounts to it. Once there is an further update on a fix I will update the threads.
Thank you,
Kat
30-04-2025 10:17 AM
When will this be fixed please?
30-04-2025 10:53 AM
Can you add me too please Kat!
30-04-2025 10:58 AM
Hi @sbslbathbombs ,
We don't have a timescale on the fix. Once tech provide an update on it being resolved I will share with everyone here.
Thank you,
Kat
30-04-2025 11:53 AM
Thank you. Much appreciated.
Ben
30-04-2025 11:54 AM
Try yours again, mine appears to be working now!
30-04-2025 12:35 PM
Hi All,
Tech have been working on the fix. I can see some of you have already mentioned its back working for you. The option for the Royal Mail 2nd class letter should be working now.
Thank you,
Kat
30-04-2025 12:38 PM
Thank you for sorting the issue so swiftly.
Ben
05-05-2025 5:22 PM
I am having the same issue, looking forward to it being fixed
06-05-2025 8:45 AM
on
06-05-2025
10:53 AM
- last edited on
06-05-2025
11:19 AM
by
kh-brendon
Thank you, but it wasn’t working yesterday, I’ll have another look later this week
21-07-2025 10:21 AM
I'm still having postage issues in July, eBay keeps picking the wrong option and there is no way to change it, it's so frustrating and ruining my ability to sell stuff.
Any advice greatly appreciated.
Thanks
Julie
21-07-2025 3:24 PM
Hi, I have been listing mine with a sign off on the listing mentioning that for small items of a relatively low value that they will be sent by regular post and then claiming back the prepaid label through ebay, which tbf they have been very good at refunding.