14-11-2024 2:55 PM
Hi, one of my orders is showing as delivered but nothing has been received. Apparently it was delivered yesterday and I was in all day yesterday. I have asked neighbors but nobody has it.
I have messaged the seller who is ignoring me, I need the tracking info so I can see if I might be able to find where it was delivered too plus I need to confirm that the seller sent it to my address but I'm not getting any reply and its getting really annoying.
I paid by direct debit.
Is there anything I can do or am I stuffed?
Thanks.
14-11-2024 3:40 PM
If it's showing on your purchases as delivered then there will be a tracking number there somewhere,usually next to the item and also under "order details".
From that you may be able to access the tracking history via the couriers site.
14-11-2024 6:35 PM
Thanks I've found the tracking and checked it, also have the GPS and it clearly wasn't delivered to my address, it shows as being delivered to an address just across from me and says parcel was left in a safe place.
I've been to this address but there is no answer.
What do I do now? Seller isn't responding and nobody is answering the door to the address it was wrongly delivered too?
14-11-2024 7:12 PM
Keep trying the address you think your item was delivered to. In the meantime open an item not received case when you can, keep in mind you WILL lose this case as the item is showing as delivered, but as far as I know you can then appeal, at this point you can explain to eBay it was delivered to the wrong address and they should make you right.