06-04-2024 12:34 PM
Long term user on eBay. Due to illness had not used for a year. Tried to sell a few items a few weeks ago and they sold but when it came to posting I could not fathom out the app and could not post
and also my incoming payments were being held by eBay for some reason.
I eventually sorted this out by contacting the buyers and e bay refunded their money.
On to today, having purchased some items recently all went well until I tried to leave feedback for one of the items and clicked the leave feedback icon and received a message cannot find transaction and a different user name to my own.
Have I been hacked? I am going round in circles trying to get answers from eBay and I had wanted to try and sell again.
Any help would be much appreciated.
06-04-2024 1:42 PM
To be on the safe side change your password in your My eBay > Account tab (near top left) > Personal Information > Sign in and security > Password > Edit.
Then contact ebay and ask them to check your account. You can use the live chat link on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
07-04-2024 11:59 AM
The most likely answer is that you logged on using Google or Facebook and inadvertently opened another ebay account. It happens a lot.
18-04-2024 11:51 PM
Hi, this sounds like what I have done. How do I access this account that I have created? I have made an expensive purchase from America and can't get to see the tracking information.
Kind regards