Item did not arrive, eBay refunded but item now arrived?

[bidding4stuff]

Hi

I bought an item on 10th December, it was marked as dispatched on the 12th and due by 17th. I gave it until the 24th to arrive, it didn't so I opened an  item not received request. The seller responds with a photo of a tracking receipt with the wrong postcode. I let them know that its the wrong postcode and they apologise and say that the post office must have typed the post code wrong. I assume the item will never arrive and the seller suggests I raise the situation with eBay to decide the outcome.

I wait until the option for eBay to step in is available on 31st December and select this. eBay finds in my favour due to no tracking and to my relief at the time - I get a refund.

Today I receive a package which does indeed have the correct address written on it but a stamp with the wrong postcode!

There is no return address for the seller, I'd like to keep the item anyway but how do I resolve this?

I can't find a way to pay for the item/refund the refund.

Is it possible for the seller to appeal this case and I could support it and they could get the refund back?

[ed_58611]

You get to keep the item.

You may be able to return the item as INAD - I'm not entirely sure but you can check from your account - because it did not arrive within the EDD, but if there was no tracking what is the item actually worth?

Had the seller sent the item by a tracked service you would have presumably been able to see it was still en route and chosen to wait.

Not your fault - you did everything right - even waiting an extra week.

[vintagevilarosa]

Is it morally right for the person to keep it and get to keep the money too or should they contact the seller and say that the item has arrived and maybe they can help the seller to get their money back?

[1956glyn]

NO moral person would expect to keep the item and a refund

[bidding4stuff]

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@vintagevilarosa wrote:

Is it morally right for the person to keep it and get to keep the money too or should they contact the seller and say that the item has arrived and maybe they can help the seller to get their money back?

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Yeah this is how I feel. I've messaged the seller and let them know. I've asked if theres a way for them to appeal the refund decision and I'd support it. Otherwise I'd be happy to return the item to the seller but theres no address on the package (and you can't ask for contact details in messages!)  so I'm not sure how that will be able to be done.

[linthamdesigns]

You could contact the seller and ask for their PayPal account details so you can pay them, it they are a Business Seller you can find their contact detail at the bottome of each of their listings. Which could have their email address.

[asleepingdragon]

I had this happen once since eBay removed the sight of the email PayPal address from buyers but mine was tracked and eBay or PayPal, I forget which, gave me the option to repay as they could see it had subsequently arrived.

Obviously this doesn't work on untracked deliveries.

[asleepingdragon]

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@linthamdesigns wrote:

You could contact the seller and ask for their PayPal account details so you can pay them, it they are a Business Seller you can find their contact detail at the bottome of each of their listings. Which could have their email address.

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You can't send email addresses through eBay messages though.  

[papso22]

The seller can't appeal, ebay does not get involved in payments after none received cases have been decided. 

As others have said you need to work something out with the seller.

[naughty_neena]

The seller should have your email address in order to send you a Paypal invoice.

Contact the seller to check 

Well done for trying to find out how to repay.

Unlike some others some of us still have morals. 

[fassiphone]

This happened to me once but the seller turned out to be a complete jerk.

It was a box of multiple items. Only after receiving the package (soon after receiving a refund) that I realised why the package got lost in the first place: no-one could read the seller’s handwriting, and Royal Mail probably only figured out the correct address after the seller contacted them!

The thing is, I had since made alternative arrangements and no longer required the item (believing the package was lost). Being a seller myself, I didn’t feel comfortable about keeping the package AND refund, so reached out to the seller to let him know it finally arrived and that I would be posting it back to him.

However, because the case was now closed, a return label couldn’t be generated, so I told him that I would keep one of the items as compensation for the cost of posting it back. After all, it was the seller’s fault for this whole debacle.

The seller didn’t take it too well, and demanded that I either reverse the refund (not possible as I no longer needed the items) or pay the postage costs out of my own pocket! The absolute gall!

In the end, a mutually satisfactory resolution was reached but, sometimes, ‘doing the right thing’ doesn’t always yield the expected result.

[magpiecorner1]

If the seller has not provided you with an address and /or telephone number, you can contact them and either ask for a Paypal payment request or for their Paypal address to send the payment.

You MUST contact via messages on the listing of the completed transaction.

You should not pay through friends and family on paypal.

EBay should have a method to reimburse, especially as it is frequently their own  interferences which create this situation, however, sellers should always provide an address and telephone number.   Easy enough to get return labels for packages, or printed notes with this information and email addresses to enclose with the item.

I've both given and received reimbursements without issue and  I've also spoken with CS who have confirmed there is no issue with giving information via completed transaction.

People are very honest, in the main, and would prefer to reimburse, in my experience - we have had Paypal payments as well as cheques and even cash in the post.  If I'm notified and the item is low value, I usually suggest the buyer either gets a coffee on me, to make up for the delay, or puts the money in a local animal charity box.  If you aren't able to repay the seller, do the same, then all will be right with the world.