Is Evri killing Ebay?

[adamfrag]

There are plenty threads with people complaining about Evri, many have replys from happy customers saying  " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.

The measure of a company is how they deal with problems.

Try contacting customer services! They will email you quick smart.... but its just an automated reply, generic, sent to everyone that starts a chat on line .

Phone them...its no better.

They left my parcel outside in the street,(not the first time) its been stolen (also not the first time).

They have a tracking photo that proves non delivery, its in the street otside my closed door.

Yet ebay say the tracking shows delivered.

The sale of goods act 2015 means nothing to ebay.

For me, Evri is killing Ebay

[dch2112011]

RM only deliver twice a week if we are lucky in our area - so 90% always late -  and sometimes use the road blocked excuse - last time for 4 weeks no deliveries  - strangely the roadworks were easily passable  by even the biggest of lorries - and even more strange  Evri managed to deliver during these four weeks 

[steven195711]

Yes, indeed, it's the same here. We only get two deliveries a week. But if you were buying something that you know will easily fit through the letterbox, I haven't have a particularly large one (no pun intended). At least you are free to do what you like knowing that even if it's late it will come through the letterbox. Whereas yesterday Saturday, Evri came at gone 8 pm. Which was over the timeslot given, and also I was in my nightwear, which is not for public display.   I told him I was sorry he had to work so late on a Saturday.  Not his fault, but it could easily have been put through the letterbox.

[beyourb3st]

ebay and the postal system entirely is a joke. 

yea, a lot of happy customers.
also.. a lot of people feeling robbed. rightly so.

aint it funny how.. no I won't finish this sentence. they're watching, looking like normal  poeple.

[steven195711]

🔍 everywhere you go

[terrienumber2]

Have you chosen a safe place to have your parcel delivered to? Alternatively you could leave a box outside for parcels to be delivered to if you know that you are not when your deliveries arrive. Take it you must live in a high crime area if every parcel is stolen from outside your door, even though no parcel should really be left in plain sight unless requested by the customer. 

[tranceenthusiast]

Yes and so are Royal Fail. 

[steven195711]

Yes, it's tragic. But that's privatisation for you. Everything has to make a profit and pay shareholders who sit on their backsides doing nothing.  Some check billionaire is in the ring for buying Royal Mail I think. Yet another one of our well loved traditions going abroad.

What bugs me is why they think they can still call themselves Royal Mail, I like my posties.

[adamfrag]

A safe place is only any use if the delivery driver cares enough to use it. In my case all persons making a delivery have to pass my bin/recycling shed but it's easier to throw the parcel on the floor than lift a catch and open a door. 
Just a few days ago an every driver dumped a parcel for my daughter on the pavement outside our house, I picked it up and put it through the letterbox. It seems to be so ingrained that parcels get dumped on the floor that they have forgotten what a letterbox is for! ;-/

 Had a delivery form an eBay shop last week, small independent courier, came walking down my garden to find me and make sure he had the right place..... it can be done properly. 

[terrienumber2]

well obviously I don't know where your area is but in my area most are left in safe places, sheds, garages or recycle bins etc, or if small enough through the letterbox. Unfortunately it's such a hard job with the pressure to deliver so many parcels in an hour that newbies take any short cut they can and there's a lot of newbies, if the company could just pay enough to make people stay long term there wouldn't be these problems but like many have said before me it's all about company profits not customer satisfaction or happy employees.

[alto444346]

I agree totally. Ebay should remove them as a courier option. It makes sellers look bad,  especially when the collection/delivery can't be resolved.

[terrienumber2]

EBay sellers want Evri and Evri would survive without eBay because it's under 3% of their deliveries, Evri deliver more Amazon than eBay parcels. Evri have exclusive contracts with many companies where the volumes are so much higher so eBay is just a small drop in the ocean. More EBay sellers need to give people the option to choose which delivery service they want and you can pay the extra for a different service because pretty much no body can match the prices of Evri, but that would give customers the option 

[steven195711]

What about Yodel?  I am more of that housebound, living in the town as no department store. I use the Internet all the time especially eBay. I refused to buy anything from Amazon. It's reputation is appalling on whatever level you look. Mr. Bezos is worth £209 billion. 

I've had terrific problems with yodel in the past, last week even. Now this week I'm having one parcel from Yodel and one parcel from every Everi.  Both ordered the same day from sellers, yet another one telling him it was going to be Royal Mail. My personal preference because of the fact I know when it's coming here even though they deliver only twice a week.

This time the Yodel parcel is coming today, whereas the Everi parcel is still at the depot - for two days. All this is making buying from eBay even more and more problematic for sellers and buyers. There's not a lot us buyers can do I don't think.  But it's causing more work and time and distress for all concerned. It's very alarming because I really don't want to go to Amazon.

[alto444346]

I don't think they have heard of customer service. So far DPD have been ok,
there, I've said it now, hope I'm not a jinks!.

[adamfrag]

Ebay sellers only want Evri because they are dirt cheap and Ebay rules are set so that there is no chance of the buyer claiming for a lost parcel, so long as Evri say they have deliverd. Doesn't matter if they did deliver, even if the delivery photo shows it was left in the street, proving non delivery, if they say its delivered you, as a costomer, are screwed. 

 Ebay needs to change the rules, obseve the law. If its not posted through a letterbox or handed over at the doorstep it's not delivered. 

 If the law was followed then sellers would soon chose to use a courier who didn't cost them money by allowing parcels to be stolen. 

[wysdom13]

And eBay isn’t exactly blameless. The item I purchased almost a month ago has not yet been received - eBay has so far given me a useless tracking number and 15 (yes,15) amended estimated delivery dates. The seller has been great throughout and is totally frustrated trying to get a proper response from Evri. An exemplary lesson for eBay and Evri on how to lose customers- I feel sorry for sellers.
Sent from my iPad

[technthread]

Sounds harsh if your seller is nice but you need to open an item not received case now before you run out of time. At this point, if I was the seller I would be refunding you voluntarily so you didn't have to and then claiming from Evri for loss. 

[dch2112011]

With the introduction of Simple Delivery (FOR PRIVATE SELLERS ONLY AT THE MOMENT ) would buyers choosing the delivery method not help when a buyer does not want to use a certain carrier ?

SIMPLE DELIVERY 

[dch2112011]

---

@wysdom13 wrote:
And eBay isn’t exactly blameless. The item I purchased almost a month ago has not yet been received - eBay has so far given me a useless tracking number and 15 (yes,15) amended estimated delivery dates. The seller has been great throughout and is totally frustrated trying to get a proper response from Evri. An exemplary lesson for eBay and Evri on how to lose customers- I feel sorry for sellers.
Sent from my iPad

---

That's a nice idea but it would depend on the trading terms and conditions of the carrier  eg RM where by using their services you agree to them leaving a package in a safe place determined by the delivery person 

[technthread]

For a 1kg small parcel Evri on Packlink is £2.94 or the seller can go to Royal Mail click and drop and pay £3.19 for an untracked 2nd Class Parcel or £3.39/£3.59 for Tracked 48.

It's not that Evri are dirt cheap exactly but the difference adds up and some sellers can't make it economically viable to pay as much as 55p extra per parcel. 

I try to support Royal Mail and have been using them but they aren't scanning many parcels. Even a Tracked 48 one I sent with £30 worth of coins wasn't scanned, likely just posted through the letterbox without the postie realising it was in with a bunch of letters. The chances of that happening with Evri are a lot lower, mainly because if the courier doesn't scan it they don't get paid. 

[olichris]

I am afraid that none of the delivery companies appear to be that great.

What is clear is that in the main Evri are the worst.

https://www.thisismoney.co.uk/money/markets/article-12838913/Evri-named-hated-parcel-firm-Britain-hi...

Never seen a companies customers acting like this before either

https://www.thisismoney.co.uk/money/bills/article-12721821/Furious-shoppers-boycotting-stores-use-Ev...

I think we al know by now that their "customer services " is a total farce, the best you might eventually get is that they tell you to go back to the seller for a refund

They are totally squashable in court, but you have to be as determined as me to go there

I did, I won

Best to avoid Evri if you can.

Oh and they do have a "blacklist"...guess who is on it 🙂