I have to pay for return postage - item faulty

[photojim86]

As a seller in the past I've had to pay the postage costs for a buyer to send an item back to me, despite not accepting returns and the item being as described.

I recently purchased a sink plug which costs under £4. It didn't fit the sink or any sink in my home or meet the specs listed. Now ebay are asking I pay £3 to return this item. Can I ask the buyer to pay this return cost? It doesn't seem fair when I've had to pay the postage for a buyer to send items back to me. 

Thanks in advance

[plpmr]

If you open a not as described case the seller has to provide a prepaid returns label to you.

[douglaspuglas]

Sorry but just to be clear did you sell the plug and the buyer wants to return?

Or did you buy the plug and want to return it?

[douglaspuglas]

If you are the buyer did you open a return case.

If you choose a reason like "doesn't fit" eBay will regard it as a change of mind return and the buyer pays return postage.

"Doesn't match discription or photos" is the one you should use for a not as described item and the seller would pay for the return.

[papso22]

You presumably opened a return case using the reason 'does not fit', this counts as a change of mind return and the buyer pays the return costs (unles the seller has opted to pay them, which is unusual).

[photojim86]

Thanks everyone yes I selected 'does not fit'. Can I cancel this and select 'not as described' instead?

[tressygirl]

I'm afraid not you cannot open another case for this item with eBay.

[douglaspuglas]

---

@photojim86 wrote:

Thanks everyone yes I selected 'does not fit'. Can I cancel this and select 'not as described' instead?

---

No sorry eBay won't let you do that.

[photojim86]

Thank you everyone, very helpful