Feedback

[gj1413]

I recently ordered some printer inks on ebay. On my order was a space to let the seller know anything relevant.  I entered Royal Mail best . This being stated in policy and conditions. That was too easy so it went via Neviry as I call it, the delay was really poor and  I got emails on Three days stating delivery today. When I finally got my order it was a relief. I posted negative feedback to ebay thinking thats it, not claiming refund just feedback as requested.  I then received an unsolicited email from the seller politely saying that if I would amend my feedback they would gladly give me a refund,  I thought that was an excellent offer so I replied YES and many thanks for follow up.  No further response , no refund but ebay removed my feedback without consideration of promise made by the seller. Hence I am  very disappointed with handling of my issue .GJ

[tressygirl]

You were lied to by the seller,  you agreed to the feedback being removed perhaps this ' permission' was all the seller needed to contact CS and have the feedback removed.

Do remember,  if a reasonable time passes your item's last estimated date for delivery you can open a case for item not as described,  and receive a full refund.

Never listen to a seller's promises as you can see , they cannot be enforced,  and be broken , just follow the rules of eBay's 30 day MBG here:

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@gj1413 

[gj1413]

Many thanks for your reply, I think you are spot on with your reply on this issue. E.bay were aware before of circs before they took feedback down as I spoke in person on phone to agent. I think that ebay should be aware of this as negative feedback is pointless if it is so easy to amend it. Excellent reply greatly appreciated. GJ

[tressygirl · Accepted solution]

Thank you, glad to have been of help! 🤗

@gj1413 

[jh-middlesex]

I presume you mean Item not Received?

You cant open an item not as described if you haven't received it?

[gj1413]

I think you misunderstood the issue which was Item received late. I did not start a case for anything. I did leave negative feedback which generated an very polite email from seller  stating  they  would issue a refund if I would amend my feedback, this I thought to be a very  good offer and responded to  seller YES please. Emails then stopped and no refund. Final email states Ebay took down feedback. This would appear to be a good way of taking down any negative feedback as previous member reply stated. GJ

[gj1413]

Just for info. Thanks to your response I  contacted ebay today and spoke with a very understanding adviser who actually listened to what I was saying and issued refund.  Job done thanks GJ

[tressygirl]

Oh  that is good news,  thanks for coming back with the update !  😊

@gj1413