eBay

diamondsparkles2014 · ‎13-10-2025

Since 3rd September 2025 I've purchased 15 items on eBay.

2 of these items have not arrived. 1 was damaged in transit. The other has "Simply Vanished".

Both of these items were sent using Evri.

eBay’s “Simple Delivery” seems to be anything but, with over 13% of my purchases not reaching me.

Of the 15 items purchased I elected to have 4 of them as “Click & Collect”. Both of the items I have mentioned above were “Click & Collect”. So 50% of all my “Click & Collect” have not arrived.

I don’t think any reasonable person would find this acceptable. It’s not acceptable and it’s not reasonable.

Is it possible to change the courier at “Checkout”.

I’ve been on eBay for 11 years and have never had any problems with Royal Mail. I genuinely wish I could say the same about Evri.

style_wise · ‎13-10-2025

This is an EVRI issue rather than a Simple Delivery issue, and you are not alone in being unhappy with their performance of late. These boards are full of complaints about items stuck at EVRI hubs, delivery drivers leaving things in unsafe places, undelivered items, misdelivered items, empty packages delivered and more. EVRI issued a statement a fortnight ago about problems resulting from understaffing and system upgrades. If it becomes a bigger problem, you could contact Sellers before bidding/buying to have them add Royal Mail as your courier of preference.

diamondsparkles2014 · ‎13-10-2025

Thank you for your response, which was very kind of you. I'm extremely grateful.

Kind regards

sml192 · ‎13-10-2025

Unfortunately, it isn't currently possible to change the carrier at checkout where Simple Delivery is concerned. It is eBay that decides which carrier to use, although sellers are able to opt out of a particular carrier at account level. Sellers are not able to change the carrier for a specific listing but in some circumstances they may be able to relist the item without Simple Delivery.

You can find out which carrier will be used for the 'Standard Tracked' delivery by clicking on 'Contact seller' in the listingcand then selecting the 'Postage' tab. It appears that 'Express Tracked' delivery is always Royal Mail Tracked 24.