I purchased an item which had an estimated delivery date of 11-16th June. The seller sent it via Evri, using the Ebay link. The tracking showed it moving along the system to my local depot, then was delayed due to it's size meaning it needed a 'specialist' delivery courier. However, the tracking then showed it going back to the sender's local depot.
I hoped it would move again, but it seemed stuck there. On the 23rd I opened an 'item not received' case with Ebay. Ebay then put this on hold until the 28th because their system looks at the Evri tracking and it shows it still in the senders depot. Ebay's system doesn't seem to look at any of the dates of where it has been.
Evri have now emailed me (after complaining to them several times) confirming the item is lost. I tried to contact Ebay and the agent said there is nothing that can be done and that I need to wait until the 28th and then it would be refunded.
However, I just received another email from Ebay saying my hold had been extended to the 2nd July as the item 'is on the way'! Er, no, Evri have confirmed they've lost it (they say the depot can't find it) but the system still shows it sitting in the depot!
I contacted the seller who says there is nothing he can do on his side as it's showing as being on hold by eBay and they will sort it all out.
What can I do to get eBay to actually check with Evri that it's been lost so I can get refunded?
