on
21-01-2025
2:07 PM
- last edited on
21-01-2025
2:40 PM
by
kh-belma
21-01-2025 2:13 PM
Do you have the parcel or not if the tracking on carrier website says it has do not rely on ebay but go to website of the service used.
If you have it what is your complaint?
If not wait a couple of days then open a case
21-01-2025 2:28 PM
21-01-2025 2:36 PM
Who was the carrier ?
Royal mail, Evri or other?
When you look at the actual website of that carrier/postal service there should be a picture or some detail of that delivery
Again ebay is not reliable for tracking the actual website should be your go to place not ebay
21-01-2025 3:43 PM
21-01-2025 10:35 PM
Ok this looks to be a click and collect order where your item is delivered to a shop for you to collect instead of being delivered to your home
Take the email from eBay saying 'it is deleivered and give detail to show and collect parcel' to where it was delivered and show them the email it should have a collection number or barcode for them to scan and give you your parcel