Counterfeit Watches

[luvtoshophere]

I purchased a Tag Heuer watch for $1,100, ten days ago and found out that it’s a counterfeit. I reported it to eBay, then filed a dispute with PayPal.

 I reported the seller’s listing, but, within minutes eBay replied - “We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.”

What’s wrong with eBay?

[plpmr]

these are the UK boards and you are in United States, best log into your designated site - https://www.ebay.com/

However the usual norm is that once you get PayPal involved eBay won't get involved.

[luvtoshophere]

Hi, sorry, I now live in Bahrain and the watch was purchased from a UK seller.

[luvtoshophere]

Is it better to dispute through PayPal or eBay?

[61stephenuk]

Always use an eBay dispute first as if you lose that you can go to Paypal but not the other way round

[papso22]

There is nothing wrong with the way ebay operates the money back guarantee when there are issues with a delivered item as long as buyers follow the rules.

Reporting a seller through a listing is  not how the money back guarantee works. 

[luvtoshophere]

I first disputed wirh eBay, and disputed with Paypal the next day. I didn’t realize that eBay would cancel the dispute. It’s all on me, the offer was too good to be true.

I reported the listing so the selller won’t scam other victims.

[luvtoshophere]

Yes, that’s my mistake.