Can sellers mislead with sizes?

[nikolxj]

I bought an item that is stated to be a 12 (UK), it is an 8 at a push. (I know UK sizes arent exact, but the difference here is drastic).

Seller requires original packaging for a return, but a vacuum seal meant I couldn't see the absurd disparity 'til I'd opened the package.

The seller is offering me a 25% return, but this really does feel misleading and it's not like I can do anything but donate it anyway. Is there anything I can do?

[arkwebus · Accepted solution]

Yes indeed there is!    If it is misdescribed as you suggest you do not contact the seller but simply open a "return case" with the reason "Not as described".  Do not use the reason "does not fit" as that implies you got it wrong.   Do not take advice from the seller. 

Seller will send a label within 3 days.  Do not contact the seller or discuss.   If not escalate to eBay and you will probably get a refund.  If the label arrives then carefully pack up the item and return and when tracking shows delivery you should get a full refund

@nikolxj 

[douglaspuglas]

Adding to the advice choose the reason " doesn't match discription or photos" for the return.

You will have to add a photo but it could be of anything.

That's because returns are automated and the AI can't see what's in the pics.

So if you can't take a photo just copy the photo in the listing and add that.

[nigel_paul_wright7557]

A lot of clothing comes originally from China where sizes are 3 to 4 sizes smaller than UK.

[m25jet]

Just to add to the advice already given, if the seller asks you to consider dropping the case in exchange for an item of the correct size, don't be taken in by it.  If the seller were to persuade you to close the case and something subsequently went wrong, whether it be a second item being sent that was also the wrong size, or the seller refusing to refund you after the case was closed, you would not be able to open another eBay case in relation to the same transaction.  Therefore, if the seller does try anything along these lines, just ignore it and press on with the case, escalating the matter to eBay if the seller becomes obstructive and it starts to look as though he/she will not issue a full refund.

[nikolxj]

Hi, the listing specifically lists it as a UK 12. Does that make a difference? The seller is not cooperating and still hasn't sent a return label, and I don't wanna fight if ebay will say 'well, it comes from china what did you expect?'. 

[*guinevere*]

That will not happen. Carry on with the case and escalate if you need to after 3 days.

[papso22]

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@nikolxj wrote:

Hi, the listing specifically lists it as a UK 12. Does that make a difference? The seller is not cooperating and still hasn't sent a return label, and I don't wanna fight if ebay will say 'well, it comes from china what did you expect?'. 

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What does the label say?

[m25jet]

Don't be put off by the fact that the seller is playing Silly Buggers.  It sounds to me as though the seller is trying to wear you down in the hope that you'll give up and just cut your losses.  Don't fall for it.  Regardless of what the label may say with regards to the size of the garment, eBay tend to side with the buyer in Item Not As Described cases, so if the seller still hasn't sent you an eBay Returns Label four days into the case escalate the matter to eBay and they will force the refund.

eBay are not out to judge you about whether you should have known better buying an item from China - their role is to put right what has gone wrong, and if you have lost money on a misdescribed item as a result of purchasing something via a listing on their site, then eBay will refund you with their own money and then chase the seller for the money until they get it back.  Trust me, you will get that money back in full so long as you follow the advice given and escalate the case to eBay if the seller refuses to co-operate.