Broken 78s

[roniji]

I'm *rude word* apoplectic! A trusted seller sent a correctly insulated box of 3 rare 78s from the USA to the UK. These were 'repacked' by an ill-informed idiot in the International Shipping Dept. Result: 1 record arrived intact in the original box; 2 others arrived in an eBay bag with no reinforcement - shaken out on the table in several pieces. Now I can't get a full refund because I mistakenly closed a Returns case for one of the records - ad the idiot shipper can't be got at of course.

[**peaseblossom**]

That's infuriating.   You'd think the people working at these hubs would be trained in repackaging.   If you've bought from the seller before maybe they'll refund for the closed case too, as a goodwill gesture. 

Sellers should consider having direct postage to overseas countries on their listings.   Dealing with the customs forms is not that hard.