on
21-10-2020
10:49 AM
- last edited on
21-10-2020
12:12 PM
by
kh-enas
Collected and paid cash when bench tested the item it was found to be defective and not as described, contacted the sell who stated that he was selling it for a friend and therfore not his problem I pointed out that this was nowhere on the listing was this mentioned and that the item was post on his ebay account, and I collected it from his home address and I paid him the cash, again he stated that it was not his problem and gave me a phone number for his friend, have rang this number several times over a span of 4 days no answer.
This person relisted the item after I lodged my complaint with an altered discription and changing from 30 day return to sold as seen no returns and immediately cancelled stating that the item was lost or broken
Notified ebay but because it was cash on collection nothing they could do just advide contact the seller which I did but t
he seller became verbally abusive told me **bleep** and rang off.
WHAT DO I DO NEXT.
For collection items, the law states 'caveat emptor' (buyer be aware), so Small Claims probably isn't an option as suggested by another responder, regardless of how you pay. You are supposed to fully examine and test a collection item before you hand over cash. The only exemptions are items which it is impossible to fully test beforehand, such as unplumbed washing-machines. Your item doesn't appear to fall into that category, but go to the CAB's website for advice, just in case.
Are you saying the seller has relisted the item...? How can they relist an item they don't have...?? That's bonkers. If he's done that thinking it will somehow change the details on your order, he's sadly mistaken. The link on your order will naturally take you to the original listing.
That he sold the item on behalf of a mate is irrelevant. The seller is fully responsible for all the items he lists on his account, regardless of who they belong to.
Frankly, it sounds as if your seller might be a few slates short of a roof...! So if you also sell on this account, add his Ebay ID to your Blocked Bidders List.