removed items

[peteruk65]

Two items I have paid for, have been removed. I can't contact seller nor can I click on items in 'my ebay'. How do I claim a refund please. Thanks

[tressygirl]

Log into your Paypal account,  on the left select resolve a [problem.  Open a case for item not received,  and enter that eBay have removed the item from their site.

Ignore that it says go back to eBay,  just stick with the Paypal case.  Escalate within 20 days for a refund.

[rusticrye]

Ebay are removing profiteers and their price-gouging listings from the site (as well as others who breach the rules and the law) but that doesn't mean your items won't arrive. They very likely will. But if they don't arrive within a week or so of the delivery estimate on the order (give it plenty of time, as deliveries are naturally suffering delays), read Ebay's 30-day Money Back Guarantee and follow the instructions to open an Item Not Received case to get your money back. The MBG is on every listing and in various other places across the site. 

If you find that you can't open an Ebay case for some reason, just open one in PayPal (you have 180 days from purchase date).

@peteruk65 

[corred]

@peteruk65 

• Where an item is removed by eBay either for a compromised account or an item not permitted for sale on eBay then the case procedure to obtain a refund is different.
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• The item being removed means that the payment details are no longer linked to the purchase in eBay as that transaction has been made null & void.
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• The procedure is therefore either to phone Customer Services & request they open a case on your behalf or to move the Money Back Guarantee case over to Paypal.
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• Log into Paypal & find the transaction, click on it & then when the detail appears you check to see if the payment is pending or unclaimed.....if so cancel the payment.......if however the payment has complete.....once the last estimated delivery date has passed choose the "resolve a problem" link.
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• Open a case for item not received
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• Add in the case notes that the item was removed by eBay.
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• You can escalate the transaction after 2 days for Paypal to step in to resolve the case