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refund from seller
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25-05-2020 9:07 AM
why does it take so long to get my refund from a trade seller after the item was sent back it is not fair the seller can keep the money for a long period
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25-05-2020
9:38 AM
All sellers private & business have 5 days (ebay have extended this from 3 at the moment) to refund you after receiving item.
I guess business sellers can take longer if they have lots to deal with.
If no refund within 5 days, you can escalate case to ebay.
To help support our buyers and sellers with items returned during this period, we have applied new temporary extensions to our returns and eBay Money Back Guarantee policy:
- Buyers have 21 business days to post their returned item back to the seller, from the moment the seller accepts a return and the buyer receives a returns postage label
- Sellers have 5 business days to issue a refund, from the date that the tracking confirms the item has been delivered back to them
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