new to ebay , appreciate your advice

[sakhala-23]

i am new to ebay , i bought a phone 26.04.20 did not receive it yet , the seller is not helpfull and even rude , i want to get refunded , i bought by credit card not py pal . how to open case as it direct me to paypal . i contacted epay they advice contacting paypal but couldnot get through them , . what should id o next . thanks 

[*knight-rider*]

for future reference as well, i`d open a paypal account and pay through there, even if you still use your cards, it`s just alot easier to claim back, though credit cards are`nt as bad as debit.

[sakhala-23]

It was through eBay checkout . So I have to contact PayPal again then . Ok 👍. I thought there is away that I can do it online . Because I tried earlier with no success .

[john1297576]

Lesson pay through paypal then you have ebay buyer protection.

When you say you paid by card, do you mean you gave your card details over the phone? 

If not the card payment would still have been processed through by paypal, and I have heard that this causes problems with doing a chargeback, as you have not been in direct contact with the seller but using an intermediary.