new to ebay , appreciate your advice

[sakhala-23]

i am new to ebay , i bought a phone 26.04.20 did not receive it yet , the seller is not helpfull and even rude , i want to get refunded , i bought by credit card not py pal . how to open case as it direct me to paypal . i contacted epay they advice contacting paypal but couldnot get through them , . what should id o next . thanks 

[*knight-rider*]

for future reference as well, i`d open a paypal account and pay through there, even if you still use your cards, it`s just alot easier to claim back, though credit cards are`nt as bad as debit.

[sakhala-23]

It was through eBay checkout . So I have to contact PayPal again then . Ok 👍. I thought there is away that I can do it online . Because I tried earlier with no success .

[fargvs]

Ireland based and registered ...(No eBay Money Back Guarantee there, but try > https://resolutioncentre.ebay.ie/) < ... if unsuccessful,

you may be redirected to PayPal who process all payment transactions and disputes in that site ...  return to your  ebay.ie  home site and enter an 'Item not received case in PayPal ... escalate within 2 to 20 days and continue to completion ... do not close on seller promises >

https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...

https://www.paypal.com/uk/smarthelp/home